Carolyn Cepa
Chicago,IL
Summary
Dynamic and adaptable professional with a proven track record at Tulalip Tribes of Washington. Excelling in customer service and relationship building. Demonstrated expertise in manual dexterity through quality handyman services and effective time management, consistently enhancing client satisfaction and fostering a positive environment. Committed to delivering exceptional results in diverse settings.
Overview
24
24
years of professional experience
Work History
Handy Helper
Self Employed
04.2023 - Current
- Performed manual labor and random jobs to help accomplish goals.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
- Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns.
Enrollment Office Clerk
Tulalip Tribes Of Washington
01.2008 - 09.2015
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Handled incoming business and client requests for information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Medical Housekeeping
Tulalip Tribes Of Washington (Health Clinic)
03.2004 - 01.2008
- Assisted the receiving department of medical supplies.
- Cleaned, sanitized, and ironed medical uniforms.
- Maintained, cleaned, and disinfected medical facility lobby and exam rooms.
- Assisted with onsite events and projects.
Childcare Teacher
Tulalip Tribes Of Washington (Childcare)
10.2001 - 03.2004
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Increased student participation by implementing creative and interactive learning activities.
- Organized small groups of children while transitioning to and from outdoor play.
- Mentored new teachers, sharing best practices and providing guidance on effective classroom management techniques.
Education
High School Diploma -
Everett Highschool
Everett, WA06-1996
Skills
- Excellent communication
- Teamwork and collaboration
- Customer service
- Flexibility
- Punctual and reliable
- Adaptability and dependability
- Relationship building
- Time management
- Quality assurance
- Manual dexterity
- Documentation and reporting
- Multitasking
- Attention to detail
- Following directions
Timeline
Handy Helper
Self Employed
04.2023 - Current
Enrollment Office Clerk
Tulalip Tribes Of Washington
01.2008 - 09.2015
Medical Housekeeping
Tulalip Tribes Of Washington (Health Clinic)
03.2004 - 01.2008
Childcare Teacher
Tulalip Tribes Of Washington (Childcare)
10.2001 - 03.2004
High School Diploma -
Everett Highschool
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