Carolyn Cherry
Cincinnati,OH
Summary
Accomplished manager with expertise in customer service and operations, honed at York Steak House. Proven track record in enhancing team performance and optimizing inventory management. Skilled in relationship building and active listening, driving customer satisfaction and business growth. Successfully reduced waste by 20% through strategic inventory systems.
Experienced with managing customer accounts and resolving disputes. Utilizes effective communication and negotiation skills to achieve positive outcomes. Track record of maintaining customer satisfaction and adherence to company policies.
Overview
1
1
Certification
Work History
Customer Care Collections Associate
G.E Consumer Finance
2000 - 2022
- Managed customer inquiries regarding account balances and payment options.
- Resolved billing discrepancies, ensuring accurate account information for clients.
- Collaborated with internal teams to streamline collections processes and improve efficiency.
- Educated customers on financial products, enhancing understanding of payment structures.
Manager
Red Lobster
1986 - 2000
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Developed training programs for staff to enhance performance and retention rates.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed customer feedback to identify areas for service improvement and staff development.
Manager
York Steak House
1984 - 1986
- Mentored team members, fostering a collaborative atmosphere focused on operational excellence.
- Established standard operating procedures to streamline workflows and improve efficiency.
- Coordinated with culinary teams to maintain food quality standards and compliance with health regulations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Restaurant Manager
Mcdonalds
1977 - 1984
- Supervised daily restaurant operations to ensure high standards of service and food quality.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory management systems to optimize supply levels and reduce waste.
- Developed and maintained positive relationships with vendors for timely deliveries and quality products.
Education
Business Management
Jefferson Technical College
Steubenville, OH05.1979
High School Diploma - Business Management
Jefferson Union High School
Richmond, OH05.1977
Skills
- Goal oriented
- Organization
- Stress tolerance
- Documentation
- Skip tracing
- Collections strategy
- Debt collection
- Active listening
- Relationship building
- Goals and performance
- Call center experience
- Outbound calling
- Collections
Certification
Collections Associate of The Year
Timeline
Customer Care Collections Associate
G.E Consumer Finance
2000 - 2022
Manager
Red Lobster
1986 - 2000
Manager
York Steak House
1984 - 1986
Restaurant Manager
Mcdonalds
1977 - 1984
Business Management
Jefferson Technical College
High School Diploma - Business Management
Jefferson Union High School