Carolyn Chitauro
Barre,VT
Summary
A hardworking, efficient and reliable multitasking Server and Barista looking for a challenging position to utilize skills, knowledge and provide a professional service to customers.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Hotel Utility
Virgin Voyages (Valiant Lady)
03.2024 - Current
- Cleaning of all floors, drains and drain scuppers in galley areas after culinary has swept all debris from their areas.
- Cleaning of hand wash stations, waste receptacles and refilling of paper towels and hand soap dispensers.
- Cleaning of walls and ceilings and attached fixtures such as fire extinguishers and eye wash stations around the galley not including the pass, fridges, freezers, blast chillers and walk-in fridges.
- Cleaning of elevator landing areas immediately surrounding the galley food delivery areas.
- Cleaning of aft food transportation elevators and maintaining food transportation corridors and surrounding areas clean and free of storage items.
- Washing and cleaning of all waste bins using the trolley wash bay.
- Collecting of all garbage accumulated in the scullery areas, pulpier pantries, dk 4 culinary preparation areas, excluding cardboard boxes, pallets and wooden crates.
- Operating, cleaning and maintaining the various ware wash, dishwasher, glass wash and potash machines according to the training standard.
- Operating, cleaning and maintaining the three compartment sinks.
- Washing, rinsing and sanitizing of all culinary utensils, pots and pans and storing them back in the operational locations.
- Cleaning all electrical and non-electrical equipment listed in the Sanitation Operating Procedure manual, including the designated hood systems.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
Server
Miekles Hotel Zimbabwe
01.2022 - 02.2024
- Welcoming, greeting and seating guests, presenting menu, taking orders, serving food and beverages, ensuring customer satisfaction, and maintaining cleanliness.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Barista
Miekles Hotel Zimbabwe
01.2022 - 02.2024
- Welcoming guests, preparing beverages, cleaning areas, and responding to customer queries.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Housekeeping/laundry Attendant
Elephant Hills Hotel
03.2018 - 12.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Housekeeping/laundry Attendant
Cresta Hotel
02.2011 - 02.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
Education
General Certificate Advanced Level -
Lord Malvern High School
General Certificate of Education Ordinary Level -
Mukai Secondary School
Skills
- Knowledge of beverage preparation and food service
- Ability to multitask and prioritize tasks
- Strong communication and interpersonal skills
- Attention to details and ability to maintain high standards
- Proven reputation for providing excellent customer service skills
- Able to closely follow instructions, adhere to safety and food hygiene standards
- Ability to work in multicultural environment
- Flexibility and adaptability in fast-paced environment
References
To be provided upon request
Timeline
Hotel Utility
Virgin Voyages (Valiant Lady)
03.2024 - Current
Server
Miekles Hotel Zimbabwe
01.2022 - 02.2024
Barista
Miekles Hotel Zimbabwe
01.2022 - 02.2024
Housekeeping/laundry Attendant
Elephant Hills Hotel
03.2018 - 12.2021
Housekeeping/laundry Attendant
Cresta Hotel
02.2011 - 02.2018
General Certificate Advanced Level -
Lord Malvern High School
General Certificate of Education Ordinary Level -
Mukai Secondary School
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