Carolyn Cintron
Salt Lake City,UT
Summary
Skilled Business Systems Analyst and Change Management Coordinator with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths. Coordinates timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Provide 24 hour on call system support to troubleshoot and remediate issues. Works actively with management to develop change requests and analyses and set implementation objectives for system maintenance and upgrades. . Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Business Systems Analyst III
Zions Bancorporation
08.2019 - 11.2023
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Collaborated with stakeholders to gather essential requirements, ensuring successful system upgrades.
- Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality.
- Analyzed user feedback to identify areas requiring improvement, prioritizing enhancements based on impact potential.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Installed system updates to address vulnerabilities and reduce security issues.
- Troubleshot EOD processing incidents reported by production control and implement system changes and permanent solutions to prevent further incidents..
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems to Executive Change Board.
- Developed internal audit system controls and procedures to ensure compliance with regulatory standards.
Commercial Loan Specialist
Zions Bancorporation
06.2015 - 08.2019
- Ensured regulatory compliance by staying updated on industry regulations, policies, procedures, and maintaining accurate records of all transactions.
- Contributed to a positive work environment through effective collaboration with colleagues from various departments for smooth loan processing.
- Assisted with ongoing data entry in asset management system.
- Provided technical support during onboarding and throughout various stages of pipeline.
- Generated and distributed variety of daily, weekly and monthly reports.
- Evaluated loan requests and documents to verify accuracy and completeness.
Lending Compliance Supervisor
Zions Bancorporation
08.2002 - 06.2015
- Conducted thorough audits for improved risk management and mitigation strategies.
- Reduced operational risks by conducting regular training sessions for staff members on key compliance topics.
- Managed a team of loan specialists, fostering professional growth and skill development within the department.
- Investigated reported compliance incidents thoroughly, identifying root causes and implementing corrective measures immediately.
- Assisted in drafting responses to regulatory inquiries and examinations, providing transparency and cooperation with regulators.
- Created custom tools for tracking progress towards achieving various team KPI's and SLA goals consistently within the department.
- Implemented effective record-keeping practices that streamlined access to essential documents during audits or investigations when needed quickly.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable
- Oversaw and monitored new loan on-boarding team for accuracy and efficiency,
- Oversaw and monitored real estate collateral tracking team, responsible for recordings, reconveyances, subordinations, corrections and title polices.
Education
Associate of Applied Science - Business
Salt Lake Community College
Salt Lake City, UT05.2025
Skills
- Root Cause Analysis
- Production Support
- Research and Analysis
- Technology Implementation
- Process and Project Documentation
- Requirements Gathering
- Stakeholder Relations
- Report Writing
- Cross-Functional Collaboration
- Data Mapping
- Use Case Development
- Process Improvement
- Quality Assurance
- Data Migration
- Business Intelligence Tools
- User Acceptance Testing
- Agile Methodologies
- Change Management
- System Maintenance
- Systems and Data Analysis
Timeline
Business Systems Analyst III
Zions Bancorporation
08.2019 - 11.2023
Commercial Loan Specialist
Zions Bancorporation
06.2015 - 08.2019
Lending Compliance Supervisor
Zions Bancorporation
08.2002 - 06.2015
Associate of Applied Science - Business
Salt Lake Community College
Similar Profiles
Michael MartinezMichael Martinez
Collections Specialist at Zions BancorporationCollections Specialist at Zions Bancorporation
Ciera MurphyCiera Murphy
Accounting Specialist IV at Zions BancorporationAccounting Specialist IV at Zions Bancorporation
Leslie PalmerLeslie Palmer
Loan Closing Manager, Vice President at Zions BancorporationLoan Closing Manager, Vice President at Zions Bancorporation
Olivia BehrensOlivia Behrens
Identity & Access Mgmt Provisioning Specialist at Zions BancorporationIdentity & Access Mgmt Provisioning Specialist at Zions Bancorporation
Xin BaiXin Bai
Hardware & Software Engineering (UAV Project) at Hanseup KimHardware & Software Engineering (UAV Project) at Hanseup Kim