Carolyn Ciolkosz

• Cater to needs of high end clients through their home and lifestyle and business transitions
• Attention to detail with the ability to anticipate the needs and deliver impeccable service to discerning and demanding C-suite executives
• Excellent communication and interpersonal skills
• Complex planning and execution of events; customize systems and processes to fit the lifestyle of the client
• Proactive problem solving with the ability to apply resolution to unexpected problems with a calm professional demeanor
• Event planning for exclusive private parties, organizing catering, menu and staffing
• Collaborative and enthusiastic attitude
• Consultative sales and relationship building for a memorable experience
• Executive lifestyle assistant support.
• Created systems and procedures to streamline business processes and optimize resources.
• Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.

• Achieved rental growth and increased retention during the pandemic at a 300 unit luxury high rise
• Project managed and consulted on common area design and execution of capital improvement projects
• Successfully navigated a seamless transfer of sale process for ownership
• Luxury high rise lease up of 348 units in challenging downtown market with construction and manufacturer warranty issues
• Trained and fostered team to deliver exemplary customer service and follow up response time
• Trained leasing to utilize digital marketing tools to stay ahead of competition.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Increased organizational effectiveness by aligning operations with overall strategy through identifying and clarifying goals, developing operational objectives, and executing streamlined tactical actions
• Increased memberships 35% and sponsors by 20%, resulting in 32% increased profitability
• Aligned business processes (financial, operations, marketing, and sales) with multi-pronged mission and goals (B2B, B2C, membership, affiliates, sponsorship)
• Represented PDBA as spokesperson to members, affiliates, stakeholders, media, developers and elected officials; implemented effective community engagement strategy, including face-to-face conversations, events, and streamlined membership offerings
• Built strong relationships with all stakeholders including businesses, board members, community members, city officials and vendors
• Created and executed an integrated cross-platform marketing campaign to drive business to members; developed relationships and collaborated with internal and external partners to execute initiatives for marketing, membership, and association objectives
• Transformed and re-branded a custom lifestyle publication (The PEARL) that now features strong visuals and editorial content focused on tourism, restaurants, events, local business leaders and high-end living with a robust distribution of 40,000 copies
• Launched digital version of The PEARL magazine and e-newsletter that has held an average open rate of 34% since inception
• Develop, manage, and execute a minimum of 4 annual events to drive business to members and engage with the local community
• Leverage website and social media to promote members
• Directed and created brand initiatives and brand presentations
• Ensure brand standards and perform routine audits and updates
• Facilitate and organize topics for monthly membership meetings in person and webinars distribution to utilize community connections that bring valuable content and presenters to draw attendance
• Creatively directed, planned and executed events for 75 - 3,000 attendees with the primary focus on promoting the affiliates, members and community leaders increasing ROI for the district.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
• Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
• Created promotional materials and provided insightful information to social media, websites and print media to educate public.

● Achieved and/or exceeded company goals and objectives set forth by corporate management, including community, resident, team, and

company through team leadership and management and improving efficiencies of operational processes.

● Managed vendors and vendor projects: Identified, built relationships, and negotiated/managed contracts, including setting and tracking quality, service, and cost effectiveness.

● Increased profitability consistently by reducing tenant turnover (30% in a single quarter), renewing contracts at higher rates, decreasing operating costs, and integral market knowledge.

● Increased occupancy rate from 95% to 98%, and reduced the number of average days vacant down to 5, by increasing standards of

property maintenance, qualifying occupants, sales / marketing, and customer satisfaction. ● Facilitated weekly meetings with

individual team members to set attainable goals, review progress and lead them to success.

● Envisioned “the big picture” to understand necessary tasks to implement for success.

• Increased community engagement by planning and executing various events and initiatives.
• Improved resident satisfaction through timely and effective communication and conflict resolution.
• Acted as liaison between residents, management teams, vendors, contractors – ensuring clear communication at all times.
• Implemented innovative marketing strategies to attract new residents and increase occupancy rates.

• Sought after person for developers, clients, independent brokers through expertise and professionalism, knowledge of business news, competitors, and general / detailed market conditions for $100M project
• Built and managed relationship with developer team, provided input to weekly strategy meetings allowing for seamless execution of customer requirements and needs
• Specialized in luxury sales, marketing and relationship building related to multiple prestigious high-rise urban real estate projects.
• Streamlined transaction processes, ensuring timely closings and minimal delays for both buyers and sellers.
• Collaborated with attorneys, title companies, mortgage lenders, home inspectors, and appraisers to facilitate successful transactions.

● Achieved and/or exceeded company goals and objectives set forth by corporate management, including community, resident, team, and

company through team leadership and management and improving efficiencies of operational processes.

● Managed vendors and vendor projects: Identified, built relationships, and negotiated/managed contracts, including setting and tracking quality, service, and cost effectiveness.

● Increased profitability consistently by reducing tenant turnover (30% in a single quarter), renewing contracts at higher rates, decreasing operating costs, and integral market knowledge.

● Increased occupancy rate from 95% to 98%, and reduced the number of average days vacant down to 5, by increasing standards of

property maintenance, qualifying occupants, sales / marketing, and customer satisfaction. ● Facilitated weekly meetings with

individual team members to set attainable goals, review progress and lead them to success.

● Envisioned “the big picture” to understand necessary tasks to implement for success.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.

• Creative director of property marketing materials for 86+ properties; Integrated branding of marketing materials portfolio throughout varying rental markets
• Including marketing tools, print ads, websites and on-site evaluations
• Responsible for all aspects of business operations, including management of sales and maintenance teams, budget/financial, property, residents, events, marketing, leasing, vendor negotiations and other programs
• Managed and directed third party lease up teams to achieve company benchmarks
• Increased revenue by identifying opportunities and implementing programs designed to achieve financial, operating and service goals while promoting long-term financial growth overall
• Prepared and managed operational annual budget for increased ROI growth potential year after year
• Created and provided training for leasing and marketing tools and implemented systems to achieve higher closing ratio, renewal rate and customer satisfaction
• Designed and directed trade marking of company branding, streamlining all collateral and reducing costs by 60%.

• Creative director of property marketing materials for 86+ properties; Integrated the branding of marketing materials portfolio throughout varying rental markets. Including marketing tools, print ads, websites and on-site evaluations.
• Responsible for all aspects of business operations, including management of the sales and maintenance teams, budget/financial, property, residents, events, marketing, leasing, vendor negotiations and other programs.
• Managed and directed third party lease up teams to achieve company benchmarks.
• Increased revenue by identifying opportunities and implementing programs designed to achieve financial, operating and service goals while promoting long-term financial growth overall.
• Prepared and managed the operational annual budget for increased ROI growth potential year after year.
• Created and provided training for leasing and marketing tools and implemented systems to achieve higher closing ratio, renewal rate and customer satisfaction.
• Designed and directed the trade marking of the company branding, streamlining all collateral and reducing costs by 60%.