Carolyn Coco
Deltona,FL
Summary
15+ years of experience with a versatile administrative support skill set developed through experience as an administrative assistant, receptionist, office manager, title specialist and customer service.
Overview
9
9
years of professional experience
Work History
LIHEAP Out Reach Technician
City of Sanford
Sanford, FL
01.2023 - 09.2023
- Greet customers and clients
- Manages variety of tasks
- Reliable follow through
- Strong work ethic, Consult and assist applicants seeking financial assistance with electric and water bill
- Receives, review and process applications, schedule and interview potential clients
- Analyzes and assemble applicants' paper to ensure accuracy
- Enter data, draft, edit, revise and print letters, tablets, reports and other materials
- Articulate financial commitments for clients to their electric company
- Sort, screen and distribute Incoming and outgoing mail; operate variety of office equipment
- Process and update files, records, certificates and/ or other documents
- Arrange meetings, schedules interviews and appointments
- Produce hard copies of document and place It in client file.
Dietary Aide
The Palms Of Longwood
Longwood, FL
10.2021 - 01.2023
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
Receptionist/Title Specialist
Resources Guaranty Agency Title Specialist
Lake Mary, FL
01.2016 - 03.2020
- Enters new title order and data into two different software programs
- Gathers pre-search Information for title examiners
- Prepares and delivers B2 image bundles as per request
- Handles XML overlay uploading into title production software
- Prepare package for policy typist Including assigning and pulling jackets from underwriter portal
- Supports agent requests by phone or email, directing requests to proper staff
- Scans and emails documents to agents as requested
- Attends title webinars and continued education lunches
- Front Office reception maintaining professional environment
- Keeps Inventory of office, kitchen and break room supplies
- Works well independently and/or with team(s)
- Managed conference room schedules to ensure efficient use of space for meetings and other events
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Scheduler
Optimum Orthopedics
Casselberry, FL
12.2014 - 06.2015
- Followed Front Office Protocol to maintain front office
- Checked in-patients, verified and updated demographic, Insurance and other necessary Information in computer records
- Provided documents that may need to be completed prior to patient visit
- Documented information in computer programs
- Scheduled and maintained appointments through computerized scheduling program
- Adhered to established Rules of Scheduling as determined by Practice
- Answered telephone, screened calls, took messages, and provided information along with greeting patients In prompt, courteous and helpful manner
- Computer data entry of patient health information and/or typing of correspondence and documents
- Created and faxed requested information
- Managed over 50 customer calls
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments
Education
Certificate -
Anthem Community College
Orlando, FL06.2019
Accounting
Winter Park Tech
Winter Park, FL06.2007
GED -
Essex Community College
Newark, NJ03.1996
Customer Service
Worldwide Educational Service
Newark, NJ06.1997
Similar Profiles
Juan TorresJuan Torres
Utility Technician/Mechanic at City Of SanfordUtility Technician/Mechanic at City Of Sanford
Taneka CrossTaneka Cross
Administrative Specialist III at City of SanfordAdministrative Specialist III at City of Sanford
Charles EdwardsCharles Edwards
Utility Crew Leader at City of SanfordUtility Crew Leader at City of Sanford