Carolyn Coleman

I am in charge of fixing poor stocking done by other associates. I do late night security and occasional store maintenance.

I was responsible for customer service, slicing meat and cheese, cooking food and clean up after closing, claiming out expired food and packaging food for refrigeration and self service deli.

I was in charge of cashiering, stocking, and asset protection while on overnights. When they closed at night, I put on days to sell cigarettes and assist other cashiers when they had questions about the registers.

• Enhanced customer satisfaction by providing efficient and professional service during overnight shifts.
• Streamlined transaction processes for quicker customer checkouts and reduced wait times.
• Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
• Collaborated with other team members to complete nightly tasks efficiently and effectively.
• Resolved customer complaints and inquiries promptly, resulting in increased customer loyalty.
• Managed inventory levels by conducting regular stock checks and reporting any discrepancies to management.
• Increased sales through upselling promotional items and informing customers of ongoing deals or discounts.
• Contributed to loss prevention efforts by maintaining vigilance during overnight shifts.
• Supported store operations by completing additional tasks assigned by management during quiet periods on shift.
• Promoted a welcoming atmosphere for all customers entering the store during late-night hours.
• Consistently met or exceeded performance metrics set by management for efficiency, accuracy, and customer service quality during overnight cashier role.
• Participated in routine employee training sessions to stay current on company policies, procedures, products, services, and promotions offered at the store level.
• Demonstrated strong attention to detail when handling cash transactions to minimize errors in daily reconciliations.
• Completed and filed daily store close reports for management and transitioned system to new business day.
• Resolved customers' service and product problems and processed refunds.
• Maintained current knowledge of store promotions and highlighted sales to customers.

• Enhanced customer satisfaction by providing efficient and professional service during overnight shifts.
• Streamlined transaction processes for quicker customer checkouts and reduced wait times.
• Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
• Assisted in restocking shelves and merchandise displays, ensuring product availability throughout the night.