Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carolyn Collins

Pound,VA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

SYKES
Wise, VA
11.2016 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Secretary

Tim's Collision
Norton, VA
02.2016 - 11.2016
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.

Cashier

Walmart
Norton, VA
08.2013 - 02.2016
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.

Data Entry Clerk

LogistiCare
Norton, VA
08.2009 - 06.2013
  • Utilized specialized software applications related to the job role.
  • Maintained confidentiality of sensitive information entered into the system.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Operated various office equipment such as scanners, printers. when required.
  • Identified discrepancies between source documents and entered data.
  • Followed up on pending tasks until completion.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.

Education

High School Diploma -

Pound High School
Pound, VA
05-1991

Skills

  • Appointment Scheduling
  • Information Security
  • Paperwork Processing
  • Product Knowledge
  • Data Collection
  • Scheduling
  • Inbound and Outbound Calling
  • Data Entry
  • Credit card payment processing
  • Office equipment proficiency
  • Call Center Operations
  • Microsoft Office expertise
  • Retail sales customer service
  • Microsoft Outlook
  • Customer Service
  • Microsoft Excel
  • Customer Relations
  • Creative Problem Solving
  • Receiving support
  • Computer Proficiency
  • Report Preparation
  • Typing proficiency
  • Client Relations
  • Administrative Support
  • Coordination
  • Multi-Task Management

References

References available upon request.

Timeline

Customer Service Representative

SYKES
11.2016 - Current

Secretary

Tim's Collision
02.2016 - 11.2016

Cashier

Walmart
08.2013 - 02.2016

Data Entry Clerk

LogistiCare
08.2009 - 06.2013

High School Diploma -

Pound High School

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Carolyn Collins