Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Constantine

New York

Summary

Results-driven and versatile professional with a strong track record throughout multiple agencies, specializing in conflict resolution, customer service, and relationship management. Demonstrated expertise in building lasting client relationships and streamlining processes to ensure smooth, efficient transactions. Known for consistently exceeding performance goals through strategic problem-solving, persuasive communication, and a commitment to client satisfaction. Highly skilled in professional networking and record keeping, with a proven ability to drive results and foster long-term loyalty.

Overview

20
20
years of professional experience

Work History

Realtor

Coldwell Banker
06.2025 - Current
  • Guided clients through property transactions, ensuring understanding of market trends and regulations.
  • Developed tailored marketing strategies to enhance property visibility and attract potential buyers.
  • Negotiated contracts effectively, advocating for clients' interests while closing sales efficiently.
  • Analyzed market data to provide insights on pricing strategies and investment opportunities.
  • Ranked among top Real Estate agents in Westchester county in 2025
  • Cultivated strong relationships with clients, fostering trust and repeat business through exceptional service.
  • Over a million in sales within first 2 months in the office.

Real Estate Operations

Redfin
03.2019 - 06.2025
  • Communicated key policies and procedures to clients, ensuring clarity and alignment throughout the transaction process.
  • Maintained meticulous records of client interactions, transactions, and key documentation, facilitating smooth operations and compliance within the agency.
  • Expertly de-escalated complex issues and resolved transactional challenges, ensuring deals progressed to successful closing.
  • Delivered exceptional customer service by proactively addressing client concerns and ensuring a positive, seamless experience from start to finish.
  • Led negotiations on behalf of clients, securing favorable terms in the competitive real estate market.
  • Analyzed current market trends and provided clients with up-to-date insights to inform decision-making.
  • Acted as a liaison, maintaining clear and consistent communication between all parties to ensure the timely and efficient completion of each transaction.
  • Built and nurtured long-term customer relationships through diligent follow-ups, enhancing client retention and satisfaction.
  • Utilized multiple platforms to support research, streamline customer support, and deliver timely, accurate solutions.

Personal Support Specialist

Carolshouse
04.2013 - 03.2019
  • Developed and maintained trusting, compassionate relationships with clients and their families, promoting emotional well-being and a comfortable, supportive environment.
  • Provided personalized care to clients in their homes, assisting with daily activities, such as bathing, dressing, grooming, and mobility support, to enhance quality of life.
  • Assisted with meal planning and preparation, catering to specific dietary needs and preferences to promote overall health and nutrition.
  • Documented daily care activities in client logs, including any changes in health status or behavior, ensuring compliance with health regulations and standards.
  • Ensured clients' safety by monitoring home environments for potential hazards and assisting with fall prevention strategies.

Personal Shopping Experience Supervisor

Best Buy Corporation
07.2005 - 01.2013

  • Cultivated and maintained strong, long-term relationships with high-value clients, driving repeat business and contributing to significant revenue growth.
  • Led performance evaluations for team members, delivering actionable feedback and coaching to enhance sales techniques, boost productivity, and increase conversion rates.
  • Expertly utilized CRM software to track client interactions, manage leads, and accurately forecast sales trends, ensuring data-driven decision-making.
  • Facilitated weekly team meetings to set clear goals, review performance metrics, and inspire the team to exceed sales targets while fostering a collaborative environment.
  • Addressed and resolved customer complaints swiftly and effectively, ensuring an exceptional shopping experience and high levels of client satisfaction and loyalty.
  • Onboarded and trained new hires on product knowledge and advanced selling techniques, driving higher conversion rates and reinforcing company standards.
  • Led a team of personal shoppers, providing a tailored, high-touch in-store experience for upscale clients, ensuring personalized service and exceptional customer care.

Education

Some College (No Degree) -

Rockland Community College
Suffern, NY

Skills

  • Proficient in collaborative teamwork
  • Effective conflict resolution
  • Microsoft Office Suite competent
  • Social Media Management
  • Skilled in utilizing CRM systems
  • Collaborative relationship building
  • Partnership development
  • Strategic growth initiatives
  • Data-driven decision making
  • Lead generation and prospecting
  • High touch service delivery
  • Contract negotiation

Timeline

Realtor

Coldwell Banker
06.2025 - Current

Real Estate Operations

Redfin
03.2019 - 06.2025

Personal Support Specialist

Carolshouse
04.2013 - 03.2019

Personal Shopping Experience Supervisor

Best Buy Corporation
07.2005 - 01.2013

Some College (No Degree) -

Rockland Community College

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