Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Cortesi

Chicago,IL

Summary

Dynamic and detail-oriented professional with a proven track record at Coler Chiropractic, adept in office organization and customer assistance. Excelled in streamlining processes, enhancing data confidentiality, and improving client interaction. Achieved significant improvements in customer service efficiency and document management, leveraging strong problem-solving skills and multitasking abilities.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Coler Chiropractic
Chicago, IL
03.2020 - Current
  • Welcomed patrons at front desk initiating friendly conversations during check-in.
  • Explained policies and procedures to visitors.
  • Updated customer information in the database regularly to ensure the accuracy of records.
  • Performed data entry into the computer to maintain accurate records of customer information.
  • Completed basic bookkeeping and document filing.
  • Processed payments from customers using a variety of payment methods, including credit cards, checks, and cash.
  • Compiled and prepared reports and documents as requested.
  • Maintained a clean and organized reception area to uphold company image.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.

Medical Scanning Clerk

Associated Cardiovascular Physicians
Palos Heights, IL
07.2018 - 03.2020
  • Operate standard office equipment, including a computer, printer, fax machine, and photocopy machine.
  • Assist with special projects, as assigned by the clinical manager.
  • Streamline paper and electronic documents of 200 to 500 patient documents per workday.
  • Maintain quality by following and adhering to practice standards.
  • Maintain HIPAA and OSHA certification.
  • Maintain practice operations by following office policies and procedures.
  • Streamline day-to-day office processes to meet long-term goals.
  • Pull patient records and transfer information to appropriate parties.
  • Verify record copies before handing each one over to check for and remove unnecessary details.

Education

Associate of Applied Science - Nursing

Joliet Junior College
Joliet, IL
12-1999

Skills

  • Appointment confirmation
  • Office organization
  • Phone etiquette
  • Clerical support
  • Email correspondence
  • Calendar management
  • Decision-making
  • Customer assistance and interaction
  • Problem-solving skills
  • Time management
  • Appointment scheduling
  • File organization
  • Data confidentiality
  • Multitasking and organization

Timeline

Front Desk Receptionist

Coler Chiropractic
03.2020 - Current

Medical Scanning Clerk

Associated Cardiovascular Physicians
07.2018 - 03.2020

Associate of Applied Science - Nursing

Joliet Junior College

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Carolyn Cortesi