Carolyn Crews
Kernersville,NC
Summary
Commercial Loan Specialist with strong organizational, listening skills and attention to details. Able to multitask a variety of responsibilities and challenges with a great attitude in a time sensitive-high pressure environment. Strong work ethics with eagerness to learn and willingness to contribute to team success. PC proficient with Microsoft Word and Microsoft.
Overview
15
15
years of professional experience
Work History
Senior Loan Servicing Specialist
Wells Fargo Bank, N.A.
Winston-Salem, North Carolina
06.2010 - 08.2025
- Responsible for servicing a portfolio of CRE and CLI Construction loans. Duties consist of booking the initial loan on the system. And booking any modification to the loan. Funding the monthly construction draws and maintaining the loan changes. Processing any everyday maintenance items. Working with line partners, attorneys, title companies and inspectors. Preparing payoff letters once the loan goes to perm. I also serve as a backup processor for our reconveyance areas; which consist of reviewing and preparing release documents to discharge collateral.
- Business Credit Solutions: Responsible for reviewing and obtaining information needed on commercial loans prior to closing. Preparing Loan documents for the closings Communicate with small business bankers and attorneys to ensure that all bank policies and federal requirements are meet to process loan. Responsible for various maintenance request that come in the department from the bankers.
- Affluent Market Services Group Leader: Responsible for the supervision and workflow of 30 employees in a production-oriented environment. Responsible to ensure that all Equity Banklines, loan closing dates and daily reports are processed in a timely fashion. Perform all training required concerning Banklines for five different states and front/back-end of loan closings. Communicate with vendors and various counties concerning titles and deeds.
- LOC Unsecured / Adverse Action / Insurance Specialist: Reviewed unsecured lines of credit and ensured proper documentation. Reviewed insurance policies for various lines of credit. Assisted Group Leader in processing daily paper work. Served as Acting Group Leader in case of absence.
- Document Review Specialist: Reviewed Equity Banklines and all closing documents to ensure proper documentation is within compliance of all local and federal regulations. Inputted customer information for the credit purposes.
Education
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Davidson Community College
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East Forsyth High School
Skills
Default management
Operational efficiency
Payment processing
Credit analysis
Loan documentation
Loan modifications
Loan portfolio management
Loan processing
Timeline
Senior Loan Servicing Specialist
Wells Fargo Bank, N.A.
06.2010 - 08.2025
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Davidson Community College
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East Forsyth High School