Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Cruz

Las Vegas,NV

Summary

Dedicated and detail-oriented HR professional with hands-on experience supporting HR operations, data management, and system workflows within platforms like Workday. Skilled in employee lifecycle processes including onboarding, I-9 compliance, benefits administration, and reporting. Proven ability to handle sensitive information and provide responsive support to both employees and cross-functional teams.

Overview

18
18
years of professional experience

Work History

HCM Associate

HF Foods Group Inc
11.2022 - Current
  • Oversee the new hire process ensuring timely and accurate onboarding of all new employees in 16 distribution centers and 2 corporate offices
  • Ensure I-9 compliance and maintain up to date records in accordance with state and federal regulations in 14 different states
  • Ensure the integrity and confidentiality of employee data stored in HCM systems, including personal, compensation and performance related information
  • Ensure accurate input of new employee data into the HCM system, including job information, compensation and benefits enrollment
  • Analyze HR data to provide insights into trends, challenges and opportunities for improving workforce management
  • Provide ongoing support to employees in our different locations on HR processes, policies and issues

HCM Administrator

CalPortland
04.2022 - 11.2022
  • Process new hire and termination paperwork to ensure databases reflects current staff information
  • Process personnel data changes within the HCM module including, but not limited to personal information, organization and title, cost centers, salaries and hourly rates, key dates, employment status
  • Work closely with internal IT and Payroll resources to ensure the HCM module functions properly and as needed, troubleshoot, and resolve system problems
  • Develop, maintain, and enforce documented training processes and procedures related to HCM data entry to ensure accurate and consistent database management
  • Compile and report data including, but not limited to employee listings, termination, and turnover reports, mandatory JSOX compliance, and wage survey data
  • Regularly perform data audits and user testing to ensure data accuracy and system integrity
  • Work with hiring managers, Talent Acquisition Team, field HR, and Payroll to execute onboarding and exit processes

Human Resources Administrator

CalPortland
04.2021 - 04.2022
  • Coordinated new hire orientation with HR, Benefits, Safety, and Environmental
  • Administered the pre-employment hiring process, order background reports, coordinate physicals, drug screens, and orientations
  • Ensured compliance with all State and Federal Regulations
  • Maintained and conducted annual audits of personnel files, I-9 forms, and other various processes
  • Responded to unemployment claims and directed to other regions when necessary
  • Ensured all invoices are accurate, processed and paid in a timely fashion
  • Supported VP of Human Resources and other Summerlin based HR staff

HR Generalist

Knaoh Solutions
08.2020 - 04.2021
  • Implemented and administered employee policies
  • Answered employee questions and addressed employee concerns, including employee safety, welfare, wellness, and health
  • Provided high-quality advice and service to management on daily employee relations and performance management issues
  • Supported the HR department in implementing programs to help improve the employee experience
  • Identified ways to improve policies and procedures
  • Collected and analyzed information recommending and approving courses of action as it relates to policy adherence, disability management, terminations, investigations, workforce management and recruitment
  • Prepared termination and severance letters
  • Conducted exit interviews and maintained employee records

Team Member Relations Manager

Stations Casinos
08.2018 - 05.2020
  • Responsible for 500+ employees, 8 departments (including the 70 seat Call Center for reservations)
  • Assisted HR Director in the implementation and administering policies
  • Maintained high visibility within the property by walking the floor, attending department huddles and meetings when appropriate
  • Facilitated coaching conversations with Team Leaders to provide support and guidance on developmental needs, progressive discipline, action plans and career growth
  • Collected and reviewed all information relating to corrective counseling notices and performance appraisal forms; reviewed discrepancies / disagreements with Team leaders and/or Team Members and provided feedback
  • Responded to all unemployment claims and hearings
  • Conducted due process, final terminations and exit interviews, ensuring the Team Members understanding and proper documentation
  • Lead departmental focus groups with hourly Team Members and communicated results with department director to address engagement and attrition
  • Always maintained the highest level of confidentiality when dealing with any Team Member issue

Benefits Specialist

Stations Casinos
04.2015 - 08.2018
  • Responsible for processing and maintaining leaves such as Family medical leave act, Americans with disability act, personal leaves of absence, Military leaves, and Domestic violence leaves for 800 employees
  • Understood, adhered, and monitored the administration of the Station Casinos benefits program including but not limited to, health plan, 401(k) plan, voluntary benefits, and employee assistance programs
  • Communicated to Team Members in a timely manner regarding all benefit related issues, including any enhancements or changes to the benefits program
  • Acted as liaison between the property, third party vendors, Team Members and Corporate Benefits
  • Ensured compliance with all Company policies and practices, local, state, and federal laws and government regulations pertaining to employment and benefit practices
  • Assisted in the orientation of new Team Members in the area of benefits, including processing the proper enrollment information and benefit programs by newly eligible Team Members
  • Always maintained the highest level of confidentiality when dealing with any Team Member issue

Assistant Housekeeper

Stations Casinos
10.2013 - 04.2015
  • Planned and prepared employee work schedules
  • Coordinated activities with other departments to ensure that services are provided in an efficient and timely manner
  • Inspected work performed to ensure that it met specifications and established standards
  • Conferred with staff to resolve performance and personnel problems, and to discuss company policies, as well as issued discipline accordingly
  • Established and implemented operational standards and procedures for the departments supervised
  • Investigated complaints about service and equipment and proceeded with corrective action
  • Instructed staff in work policies and procedures, and the use and maintenance of equipment
  • Maintained required records of work hours, budgets, payrolls, and other information
  • Ensured guest satisfaction by following up with any guest concerns

Resort Guest Room Attendant

Stations Casinos
11.2007 - 10.2013
  • Ensured guest satisfaction by providing excellent customer service
  • Observed precautions required to protect hotel and guest property and reported any damage or lost and found articles to supervisors
  • Cleaned guest rooms to comply with resort status, dusted and polished furniture and equipment
  • Ensured storage areas and carts were well-stocked, clean, and tidy
  • Prepared rooms for meetings and arranged decorations, media equipment, and furniture for social or business functions

Education

GENERAL EDUCATIONAL DEVELOPMENT CERTIFICATE -

C.O Bastian High School
Las Vegas, NV
01.2003

Skills

  • Bilingual in Spanish/English
  • Microsoft Excel
  • Outlook
  • Workday
  • SAP

Timeline

HCM Associate

HF Foods Group Inc
11.2022 - Current

HCM Administrator

CalPortland
04.2022 - 11.2022

Human Resources Administrator

CalPortland
04.2021 - 04.2022

HR Generalist

Knaoh Solutions
08.2020 - 04.2021

Team Member Relations Manager

Stations Casinos
08.2018 - 05.2020

Benefits Specialist

Stations Casinos
04.2015 - 08.2018

Assistant Housekeeper

Stations Casinos
10.2013 - 04.2015

Resort Guest Room Attendant

Stations Casinos
11.2007 - 10.2013

GENERAL EDUCATIONAL DEVELOPMENT CERTIFICATE -

C.O Bastian High School

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