Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CAROLYN CURRAN

Dracut

Summary


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Dell / EMC

APOS Contract Renewals
06.2010 - Current
  • Monitored current accounts to promote strong working relationships and resolved issues before customer satisfaction could be effected.
  • Quoted customers proactively, re-actively and revised quotes according the the customer's needs and desires.
  • Took daily inbound calls / emails regarding the customer's concerns regarding their storage array support.
  • Followed up on expired contracts to alert the customer that their storage arrays were unsupported.
  • Accepted contract renewal orders, cross referenced them against the quotes and provided all order info to the Order Processing Team.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Coordinated with the purchasing manager to negotiate and secure contracts with key clients.
  • Created and delivered sales presentations demonstrating value through cost reduction, ROI and customer satisfaction.
  • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
  • Developed and implemented new sales strategies to update product lines.
  • Leveraged SalesForce and CRM solutions to optimize prospecting and sales processes.
  • Collaborated with Management and the Sales Support teams to ensure that service offerings provided are applicable to customers' needs.

Director's Assistant

World Academy
11.2002 - 06.2010
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.
  • Entered invoice data into the company's system and updated details, including customer contacts and delivery dates to keep information current.
  • Performed complex administrative management of sensitive and confidential issues.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Managed building access and supplied key cards to employees and visitors.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instructions on behalf of office management.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Managed and adjusted personnel scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Tracked and submitted employee time sheets to the accounting department for payroll processing.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Coordinated daily and weekly schedules and monthly calendar obligations for school activities.
  • Delivered exceptional clerical support every day, including scheduling appointments, transcribing notes and mailing packages.
  • Monitored guests, issued badges and tracked activities to maintain optimal building security and protect staff from unauthorized persons.
  • Screened visitors and calls to minimize disruption for office personnel.
  • Produced and distributed team newsletters, email updates and other forms of communication.

Education

Bachelor of Science - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
05.2017

Skills

  • Revenue strategy development
  • Expertise in product features and benefits
  • Proficient in negotiation techniques
  • Salesforce training facilitation
  • Results-driven
  • Regional account management
  • Strong verbal and written communication
  • Client relationship management
  • Active community engagement
  • Order management
  • Customer relationship management proficiency
  • Salesforce proficiency
  • Regulatory compliance knowledge
  • Maximizing sales potential
  • Account relationship development
  • Sales forecasting
  • Strong organizational abilities
  • High-energy attitude
  • Consistently dependable
  • Vibrant energy

Certification

Licensed as a Massachusetts Real Estate Agent - 2021-01

Timeline

Dell / EMC

APOS Contract Renewals
06.2010 - Current

Director's Assistant

World Academy
11.2002 - 06.2010

Bachelor of Science - Business Administration And Management

Southern New Hampshire University

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