Carolyn Dachille
Louisville,KY
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
27
27
years of professional experience
Work History
General Manager
McAllister's Deli
Louisville, KY
10.2013 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Cracker Barrell
Shepherdsville, KY
03.1998 - 10.2013
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
Education
High School Diploma -
Lake High School
Uniontown, OH06-1979
Skills
- Staff Supervision
- Workflow Planning
- Loss Prevention
- Financial Administration
- Expense Control
- Account Management
- Vendor Sourcing
- P&L Management
- Service Quality Improvement
- Customer Retention
- Sales
- Quality Management
- Staff Training and Development
- Leadership
- Budget Development
Accomplishments
- Best Profitability - 2023
- Highest Sales Increase - 2021
Timeline
General Manager
McAllister's Deli
10.2013 - Current
General Manager
Cracker Barrell
03.1998 - 10.2013
High School Diploma -
Lake High School
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