Carolyn Dailey
Front Desk Agent
Avalon,CA
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Educator experienced in creating and fostering learning environments for students to raise confidence and expand knowledge base. Dedicated to monitoring students' progress and ensuring each meets goals within pre-determined timespan. Driven Educator with experience using innovative methods and materials to produce effective learning experiences.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Front Desk Agent
Catalina Island Inn
Avalon, CA
01.2022 - Current
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Educator
Zion Lutheran School
Marengo, IL
08.2019 - 12.2021
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Managed classroom activities, parent conferences, and lesson plans.
- Developed and implemented engaging lesson plans to keep learner attention.
- Assumed leadership roles in classes and summer activities.
- Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
- Differentiated instruction to meet needs of diverse learners.
- Built relationships and communicated with parents to provide best learning environment for children.
- Fostered student curiosity and interest through creative hands-on activities.
- Met with parents to resolve conflicting educational priorities and issues.
Educator
All Souls Catholic School
South San Francisco, CA
08.2014 - 06.2019
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Managed classroom activities, parent conferences, and lesson plans.
- Developed and implemented engaging lesson plans to keep learner attention.
- Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
- Differentiated instruction to meet needs of diverse learners.
- Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
- Built relationships and communicated with parents to provide best learning environment for children.
- Fostered student curiosity and interest through creative hands-on activities.
- Met with parents to resolve conflicting educational priorities and issues.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Education
Bachelor of Arts - Liberal And Civic Studies
Saint Mary's College of California
Moraga, CA 08.2004 - 03.2008
Master of Arts - Elementary School Teaching
Saint Mary's College of California
Moraga, CA 05.2008 - 05.2010
Skills
Registration processing
Time management
Word processing
Clerical duties
Training and mentoring
Administrative support
Housekeeping
Cash Handling
Conflict and issue documentation
Social perceptiveness
File management
Sales expertise
Problem-solving skills
Conference and meeting planning
Guest services
Team Building
Hospitality service expertise
Curriculum Planning
Quote
You do not need eyes to see when all you need is a vision.
Timeline
Front Desk Agent
Catalina Island Inn
01.2022 - Current
Educator
Zion Lutheran School
08.2019 - 12.2021
Educator
All Souls Catholic School
08.2014 - 06.2019
Master of Arts - Elementary School Teaching
Saint Mary's College of California
05.2008 - 05.2010
Bachelor of Arts - Liberal And Civic Studies
Saint Mary's College of California
08.2004 - 03.2008