Carolyn DeLauder

Property Management Specialist

Resort Destinations/Vacation Nation/PCB Vacations

03.2006 - 09.2016

Managed property operations, ensuring high standards of guest satisfaction and maintenance quality.
Managed property listings across multiple platforms to maximize visibility and occupancy rates.
Coordinated marketing initiatives to increase occupancy rates across multiple properties.
Oversaw financial performance, preparing budgets and analyzing variances for operational efficiency.
Trained and mentored staff on best practices in property management and guest relations.
Conducted regular property inspections to uphold quality assurance and compliance standards.
Increased tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
Conducted comprehensive applicant screenings to minimize risks associated with problematic tenants or lease violations.
Resolved conflicts between tenants amicably using tactful communication skills and fair mediation practices.
Ensured prompt response times for emergency situations by establishing a reliable network of contractors on call 247.
Monitored industry trends to stay informed about best practices in property management techniques.
Optimized property occupancy rates by conducting thorough market research and adjusting advertising strategies accordingly.
Ensured compliance with local regulations and laws, minimizing risk of legal disputes or fines.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Communicated effectively with owners, residents, and on-site associates.