CAROLYN DIAS
Inglewood,CA
Summary
Human Resources and Payroll Specialist with a focus on HR compliance and employee relations. Leverages analytical skills to assess HR metrics, enhance service delivery, and resolve complex inquiries, resulting in improved workplace culture and operational effectiveness.
Overview
1
1
Language
15
15
years of professional experience
Work History
PAYROLL PERSONNEL ASST. II
CITY OF LONG BEACH
06.2022 - Current
- Serve as primary HR resource for employees and managers regarding payroll transactions and benefits.
- Monitor shared HR inbox, addressing complaints and sensitive inquiries to ensure effective communication.
- Assess incoming inquiries, researched policies, and provided accurate responses or escalated issues.
- Investigate workplace concerns by gathering facts and facilitating fair resolutions based on findings.
- Deliver responsive customer service concerning payroll, personnel transactions, HRIS data, and compensation policies.
- Perform payroll data entry, auditing, and verification to maintain accuracy and compliance with procedures.
- Compile monthly personnel activity reports to provide management with clear insights for decision-making.
- Deliver professional customer service to employees, addressing inquiries and concerns. Deliver professional customer service to employees and departments regarding payroll, personnel transactions, HRIS data, classification and compensation, benefits, policies, procedures, regulations, and Memoranda of Understanding (MOUs).
- Perform payroll data entry, review, auditing, and verification to ensure employee and payroll information is accurate, complete, and consistent with established procedures.
- Conduct research related to Family and Medical Leave Act (FMLA) requirements and review employee documentation and employment records to support eligibility and compliance determinations.
FIELD SUPPORT SPECIALIST
MAXIM HEALTHCARE SERVICES
01.2019 - 09.2020
- Guided candidates through application, hiring, and onboarding processes to ensure smooth transitions.
- Developed internal business changes that optimized operations and elevated employee satisfaction.
- Established and enforced policies that promoted team building and enhanced employee motivation.
- Managed billing, payroll, medical records, and various administrative functions for operational efficiency.
- Researched best practices in human resources management to inform strategic decisions.
- Collaborated with business leaders to identify hiring needs and create effective recruitment strategies.
- Analyzed turnover rates, wage increases, and other key HR metrics to support organizational improvements.
- Conducted comprehensive research on FMLA and workers' compensation cases for compliance assessment.
FINANCIAL ANALYST
DOWNEY FEDERAL CREDIT UNION
10.2018 - 01.2019
- Compiled and assessed clients' financial information to develop targeted strategies that align with their objectives. Conducted thorough analysis of loan applicants' credit histories and corporate financial documents. Evaluated financial standing, creditworthiness, and property values of applicants to determine loan viability. Maintained comprehensive knowledge of individual retirement account regulations, including traditional and Roth accounts. Understood features and advantages associated with different investment accounts.
- Collaborated with cross-functional teams to improve accuracy and timeliness of financial reporting processes.
- Utilized advanced Excel functions to enhance efficiency of data analysis tasks.
Senior Teller
Nix Financial - Entity of Kinecta Credit Union
Los Angeles, California
12.2012 - 09.2018
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Managed cash handling and balanced cash drawers daily.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Identified and resolved discrepancies in financial transactions.
- Maintained compliance with regulatory requirements and policies.
- Promoted credit union products to meet member needs.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
HR Generalist
Watts Health Center
Los Angeles
06.2011 - 08.2011
- Scheduled internal and external interviews, ensuring clear communication with applicants and management throughout recruitment process.
- Maintained HR database, improving accuracy and efficiency of personnel recordkeeping.
- Facilitated communication among human resources, leadership, staff committees, and corporate event planning to streamline processes.
- Supported administrative HR functions while ensuring confidentiality in handling employee information.
- Ensured compliance with regulations by maintaining accurate HR records.
Education
Bachelor of Arts - Anthropology
CSULB
LONG BEACH, CA01-2021
Associate of Arts - Liberal Arts
SOUTHWEST COLLEGE
LOS ANGELES, CA05-2012
Skills
- Fluent in Spanish
- Verbal and written communication
- Microsoft Office proficiency
- Team collaboration
- Employee benefits administration
- Payroll management
- Conflict resolution strategies
- HR compliance expertise
- Employee relations management
- Policy enforcement
- HRIS management
- Onboarding support
Languages
Spanish
Professional
Timeline
PAYROLL PERSONNEL ASST. II
CITY OF LONG BEACH
06.2022 - Current
FIELD SUPPORT SPECIALIST
MAXIM HEALTHCARE SERVICES
01.2019 - 09.2020
FINANCIAL ANALYST
DOWNEY FEDERAL CREDIT UNION
10.2018 - 01.2019
Senior Teller
Nix Financial - Entity of Kinecta Credit Union
12.2012 - 09.2018
HR Generalist
Watts Health Center
06.2011 - 08.2011
Bachelor of Arts - Anthropology
CSULB
Associate of Arts - Liberal Arts
SOUTHWEST COLLEGE