Summary
Overview
Work History
Education
Skills
Affiliations
Availability
References
Languages
Timeline
AdministrativeAssistant

Carolyn Dickerson

San Antonio,TX

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

20
20
years of professional experience

Work History

Education and Training Technician

US Army Training and Doctrine Command - MEDCoE
11.2022 - Current
  • Performs various clerical duties using one or more training management and student database software programs
  • Uses essential advanced program functions to perform such operations as updating and revising databases and searching for and retrieving data for reports
  • Prepares various documents, including reports, technical notes, presentations and briefing material per established guidelines and procedures; complex formats requiring integrating material from one software application (i.e., database, graphics, spreadsheet) into documents
  • Consolidates information for various training reports and products under established procedures and deadlines
  • Maintains documents in electronic files for easy retrieval
  • Create backup copies of stored data as appropriate
  • Responsible for Program of Instruction (POI) files and status
  • Reviewed POI, analysis, and lesson plan files for training standardization and currency
  • Compares training development databases for continuity of products/training
  • Consult and assist senior training developers and subject matter experts in developing training/education materials according to Systems Approach to Training (SAT) process
  • Maintains and updates user manuals, reference books and operating handbooks for training management functions
  • Performs data verification for Training Program Management Division and quota management in Army Training Requirements and Resources Systems (ATRRS), functions for Academy of Health Sciences (AHS)
  • Provides requested reports and data for courses managed in student documentation for timely posting and resolution of conflicts
  • Assist in preparing for both campuses' Structure Manning Decision Review (SMDR)
  • Accomplishes various duties to provide essential training documentation and management support
  • Practice knowledge of various software types' capabilities, operating characteristics, and advanced functions to improve operations' efficiency and effectiveness
  • Duties cover full range of work difficulties, from routine word processing and database entry and management to using graphics and database programs to present training information properly
  • Integrates data from various types of software to produce accurate final products that meet needs of AHS and METC IAW-established training and education regulatory guidance
  • Develops methods for automating recurring training data reports, considering multiple uses of data presented
  • Applies knowledge of functional capabilities of different systems to select most appropriate use
  • Established categories and formats and set up detailed functional procedures to enter and retrieve data for recurring and special reports
  • Assisted ISS (Instructional Systems Specialist) in preparing TRAS submissions to meet suspense requirements TOMA/TRADOC
  • I complied with cadres, school instructors, and admin requests regarding course tracking, DTMS (Digital Training Management System) roster completion, and ATRRS verification
  • Maintains Training Requirements Analysis System (TRAS) repository filing for current and historical documents.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.

General Clerk

Chenega Corporation
01.2022 - 12.2022
  • Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
  • Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
  • Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
  • Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Edited and proofread documents for accuracy and completeness.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Assistant Rural Carrier (ARC)

United States Postal Service
09.2021 - 01.2022
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Organized mail ahead of delivery runs for correct routing.
  • Sorted mail according to order of address appearance for easy access in field.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Distributed items on time and to correct locations for punctual, professional mail services.

General Clerk II

Alaka'ina Foundation
06.2021 - 01.2022
  • Conduct building security walk-throughs twice per shift during after-hour duties
  • Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
  • Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
  • Receive instructions for emergencies/accidents and dispatch and monitor trauma pager calls
  • Monitor AmegaClient3 for temperature checks on laboratory probes.

Office Manager

STS AVIATION GROUP - LINE MAINTENANCE
04.2019 - 03.2021
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Maximized cash flow through optimal billing and collection processes.
  • Coordinated with vendors and suppliers to facilitate timely payments.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Assisted with development and implementation of financial policies and procedures to streamline operations.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Implemented and maintained internal controls to protect financial assets.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Created document management system to reduce paper usage and improve accuracy of tracking.
  • Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
  • Coordinated with office head to establish and monitor operating budget.
  • Organized and updated databases, records and other information resources.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Administrative Support Assistant

Triumph Group, Inc. - NAAS
11.2016 - 03.2019
  • Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Managed department budgets and generated financial reports for management review.
  • Created and maintained databases to track and record customer data.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Cafeteria Worker

Southwest Foodservice Excellence
10.2016 - 11.2016
  • Followed all proper handling procedures for prepared foods, ingredients and leftovers.
  • Cleaned and sanitized surfaces, tools and equipment.
  • Provided exemplary service to students, staff and visitors.
  • Restocked condiments, beverages and utensils per expected use levels.
  • Served food according to temperature, safety and presentation guidelines.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Tracked meal purchases and accepted payments at cash register.
  • Processed payments for orders and provided customers with change.
  • Collaborated with other dining room and bar staff to facilitate efficient service.

Food Service Worker

US ARMY Medical Command
08.2010 - 02.2011
  • Developed and maintained positive relationships with customers to enhance service.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Set up and broke down food service lines quickly to maintain service flow.

Sales Associate (Cashier)

Defense Commissary Agency
12.2008 - 05.2009
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Solved customer challenges by offering relevant products and services.
    • Engaged with customers to build rapport and loyalty.
    • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
    • Educated clients on current promotional offerings and products using persuasive selling tactics.
    • Stocked merchandise, clearly labeling items, and arranging according to size or color.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Managed efficient cash register operations.
    • Maintained up-to-date knowledge of store sales, payment policies and security standards.
    • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
    • Assisted customers with returns, refunds and resolving transaction issues.
    • Worked closely with shift manager to solve problems and handle customer concerns.
    • Learned duties for various positions and provided backup at key times.
    • Worked with floor team and managers to meet wide range of customer needs.

Cashier / Stocker

Army and Air Force Exchange (AAFES)
08.2008 - 12.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Maintained stockroom records and generated reports for management.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.

Customer Service Representative

Express Imaging Services
02.2006 - 04.2006
  • Retrieved medical records from medical facilities for life and disability insurance
  • Faxed and filed medical records from medical facilities
  • Mailed medical records to requester agents
  • Made outbound calls to facilities and hospitals
  • Corresponded with requester agents via phone and email regarding records
  • Processed and mailed payments for records transactions
  • Performed clerical duties such as typing, proofreading, data entry, filing, photocopying, faxing and sorting mail.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed and updated databases to handle customer data.
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Console Security Officer / Receptionist

Universal Protective Services
05.2005 - 01.2006
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Caregiver

Mae Morgan Home Care Agency
01.2004 - 04.2004
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded status and duties completed in logbooks for management.
  • Monitored clients' overall health and well-being and noted significant changes.

Education

Some College (no Degree) - Political Science

San Antonio College
San Antonio, TX
07.2024

High school diploma or equivalent -

Century High School
Los Angeles, CA
07.2004

Skills

  • Operations Management
  • Administrative Support
  • Supply Management
  • Staff Management
  • Billing
  • Workforce Management
  • Office Management
  • Team Supervision
  • Inventory Control
  • Policy Implementation
  • Workflow Optimization
  • Documentation and Control
  • Budget Administration

Affiliations

  • Longs Creek Elementary PTA - Volunteer
  • Phi Theta Kappa Honor Society - Honor Student Member

Availability

Permanent, Full-time, San Antonio, United States

References

  • Allison Watts, Louisiana Eye and Laser, Unknown, 318-709-6353
  • Ty Cole, STS Line Maintenance Aircraft Mechanic, Unknown, 210-843-4056, tyd1992@hotmail.com
  • Wes Dehmlow, STS Line Maintenance Station Manager, Unknown, 512-845-2828, wes.dehmlow@stslm.com

Languages

Tagalog
Native or Bilingual

Timeline

Education and Training Technician

US Army Training and Doctrine Command - MEDCoE
11.2022 - Current

General Clerk

Chenega Corporation
01.2022 - 12.2022

Assistant Rural Carrier (ARC)

United States Postal Service
09.2021 - 01.2022

General Clerk II

Alaka'ina Foundation
06.2021 - 01.2022

Office Manager

STS AVIATION GROUP - LINE MAINTENANCE
04.2019 - 03.2021

Administrative Support Assistant

Triumph Group, Inc. - NAAS
11.2016 - 03.2019

Cafeteria Worker

Southwest Foodservice Excellence
10.2016 - 11.2016

Food Service Worker

US ARMY Medical Command
08.2010 - 02.2011

Sales Associate (Cashier)

Defense Commissary Agency
12.2008 - 05.2009

Cashier / Stocker

Army and Air Force Exchange (AAFES)
08.2008 - 12.2008

Customer Service Representative

Express Imaging Services
02.2006 - 04.2006

Console Security Officer / Receptionist

Universal Protective Services
05.2005 - 01.2006

Caregiver

Mae Morgan Home Care Agency
01.2004 - 04.2004

Some College (no Degree) - Political Science

San Antonio College

High school diploma or equivalent -

Century High School
Carolyn Dickerson