Carolyn Dixon

• Owner of Vintage Perfumes/Colognes Product Knowledge: Develop in-depth knowledge of our vintage perfume collection, including the history, scent notes, and bottle designs of each item. Customer Engagement: Interact with customers through various online channels, including email, chat, and social media, to provide information, answer inquiries, and recommend perfumes based on individual preferences. Sales and Conversion: Assist customers in making informed purchasing decisions, closing sales, and achieving sales targets through effective online sales techniques. Order Processing: Manage customer orders, process payments, and ensure accurate and timely delivery of products. Inventory Management: Monitor and update product listings, availability, and prices on our website and other online platforms. Customer Relationship Management: Build and maintain strong, lasting relationships with customers, offering personalized recommendations and exceptional service. Feedback and Improvement: Gather and relay customer feedback to improve our product offerings and online shopping experience. Strong passion and knowledge of vintage perfumes. Excellent communication and interpersonal skills. Proven experience in online sales or customer service. Proficiency in using internet sales platforms and software. Ability to work independently. Strong organizational and time-management skills. Attention to detail and accuracy in order processing. Tech-savvy with the ability to adapt to new tools and technologies. A positive, customer-focused attitude.

• Maintain all records of incoming medications, diabetic supplies, medical supplies, office supplies for 236 individuals and 37 facilities. Maintain inventory control of all medications/supplies needed for daily needs. Communicating with contracted suppliers, receiving and returning products. Tracking of delivery, receipts, supplies, requisitions, processing supplies and completing all spreadsheets and programs for inventory control. Communicating with departments on dispositions, returns, request and needs.
• Work with departments to assist with documentation needed for licensing requirements to include quality assurance. Assist Nursing director with updates and reviews for policies and procedures implemented by the department of disabilities and special needs.
• Pharmacy Liaison - communicating through phone, emails for management daily of maintenance of all medication records, orders, disposition of medication, change in orders, required documentation needed for prior authorizations. Medication disposal with tracking of all disposed medications.
• Purchase requisitions, maintenance request, vehicles request, mileage forms and gas receipts for all nursing staff.
• PDR Coordination - Maintain current list of individuals being seen by and with Psychiatrist on a quarterly bais. Provide assessments, current labs and participating in the drug review meetings.
• Maintain a calendar of current individuals shot records and medications requiring special attention.
• Manage several data bases to include but not limited to;

Acute Care follow ups

Authorization to bill

Medication Cycle Manifest

Current Physician Order Sheets

Delivery medications manifest

Purchase order Requisitions

Disposition of medication forms

Level of Care for individuals

Medication Errors

Illness/Accident Reports

Infection Control Medications

New Medications Orders

Psychotropic Drug Review Orders

Replacement of medications

RN Assessments

Medication Shredding

All Supplies needed

Utilization Reviews

Admissions and Discharges

A strong resource for nursing staff and residential staff to utilize my knowledge and skills. Team player with positive work ethics. Communicating effectively, verbally, written with all staff, vendors and contracted suppliers and inner agency departments. Completed state required traings for current policy guidelines.

• Supervised direct line staff and 6 individuals in a supportive townhouse program that provides clinical assistance and support to people with serious mental illness/Intellectual Disabilities. Provided encouragement through individual treatment plans in a residential setting as well as providing case management for each individual client. Implemented financial management, behavior modification, community resources, coping skills, crises management and client choice with independence throughout the day to day operation of a transitional townhouse program. Implemented county policies and procedures to provide a safe and healthy environment.

• Supervised 18 staff and 11 clients in a county supervised residential program serving clients that have Intellectual Disabilities. Provided clinical and medicaid waiver supervision to Therapist II's. Supported all team members and supervisors to provide the best quality of care to people that face challenges daily. Provided complete direct residential programming to include; behavior management, independent living, survival skills, community integration, medications management, daily living skills, and crisis management which included counsling and behavior techniques in the least restrictive environment while supporting client and staff safety. Administrative duties to include billing for medicaid waiver, treatment plans, staff schedules, ordering and receiving supplies, staff trainings and certifications to ensure staff are complian of all state and county policies and procedures.