Carolyn Drumm

Use Adobe Sign, QAD and DOCLIB to update and complete receivers.

Operate Mitel telephone system to receive incoming calls and direct to correct destination.

Complete various projects as needed and event projects as needed through the year.

Keep accurate logs of all safety shoe transactions. Communicate effectively with all employees on status of their orders.

Provide support for kitchen needs by restocking break rooms with

coffee and paper supplies.

Retrieve incoming mail and bring outgoing mail to mail receptacle. Post outgoing mail, sort and distribute all incoming mail to all buildings.

Trained new administrative staff on office procedures and software applications for seamless integration.

• Accurately record cash receipts against Patient Account Balances and Payor Logs. To process cash receipts and forward to Cashier for deposit. Accurately input cash posting, to appropriately notate rejections on the patient’s bill and process contractual adjustments. To maintain an accurate, up to date filing system the billing dept.

• Carry out closing procedures in the absence of management
• Supervise 1-2 Employees per shift through assigning, directing and following up on all activities.
• Assist Customers with their questions, problems and complaints
• Complete cash verifications and execute and document cash and check deposits
• Handle customer relations issues in accordance with company policy

• Support Billing Dept. by pulling EOB’s for Billing Representatives.
• File Face sheets by date and assist with sorting and processing mail.

• Provide Administrative and Customer Service support when needed.