Summary
Overview
Work History
Education
Skills
Timeline

Carolyn Easterly

Grosse Tete,LA

Summary

Proven leader and effective communicator, adept at enhancing customer satisfaction and streamlining operations. At Tiger Truck Stop, I empowered staff, boosting accountability and performance. Skilled in cash handling and issue resolution, I excel in fast-paced environments, consistently meeting business needs. Achieved significant improvements in efficiency and service quality, demonstrating a cooperative attitude and a commitment to excellence. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Overview

21
21
years of professional experience

Work History

Cashier Team Lead

Tiger Truck Stop
08.2008 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Help and serve hundreds of customers daily with positive transactions.
  • .Diagnose and resolve problems that arise.

Operations Manager

Trinity Cutting Horses
01.2007 - 06.2022
    • Supervised operations staff and kept employees compliant with company policies and procedures.
    • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
    • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
    • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Office Clerk

Dominique's Stockyard
11.2004 - 06.2009
    • Provided clerical support to company employees by copying, faxing, and filing documents.
    • Responded to inquiries from callers seeking information.
    • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
    • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Operations Manager

KeeKay Stables
06.2004 - 08.2008
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Maintained barns and pastures every day, which included all care of 65 horses for their owners.

Cashier

Leroy's Cafe
10.2003 - 07.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

St. John The Evangelist, Plaquemine, LA
05.2004

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Punctual and Reliable
  • Issue Resolution
  • Active Listening
  • Cooperative Attitude

Timeline

Cashier Team Lead - Tiger Truck Stop
08.2008 - Current
Operations Manager - Trinity Cutting Horses
01.2007 - 06.2022
Office Clerk - Dominique's Stockyard
11.2004 - 06.2009
Operations Manager - KeeKay Stables
06.2004 - 08.2008
Cashier - Leroy's Cafe
10.2003 - 07.2007
St. John The Evangelist - High School Diploma,

Similar Profiles

CREATE PROFILE
Carolyn Easterly