Carolyn Edwards

Support customers by accurately handling transactions.

Support branch manager in scheduling and operational task.

Motivate team.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Assisted customers with account inquiries, resolving issues promptly and professionally.

• Verified payroll, vacation and sick time hours to support accounting processes.
• Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
• Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
• Worked closely with other departments within the organization to address workforce planning needs effectively.
• Scheduling of all team members

• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.