Carolyn Edwards-Gilkes
Loxahatchee Groves,FL
Summary
Competent C.E.O. / Trainor/ Caregiver of a Professional Business, Providing an Implementing Quality Training and Childcare experience. Assisting Clients ranging in all surrounding counties, in the State of Florida. Providing the necessary tools an Information to enhance quality, effective learning for skills for our Children to grow and Learn.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
35
35
years of professional experience
Work History
Management / Administration
A.W.C. Vocational School Inc.Global Training Educa
07.1990 - Current
- Training an Implementing Quality skills an Techniques to insure children a Safe an Professional atmosphere in the Learning Environment. Organize activities for Caregivers to help developed children Physical, emotional an social growth. Redirected caregivers and Children safe an positive behaviors. Assisting Caregivers with daily lesson plans an active activities to help developed cognitive skills with their children. Collaborating with classroom teachers to insure activities running smoothly. Establish an maintain an Environment that children can grow and Learn. I stay current on new laws an rules an regulations. I encourage Caregivers to monitor children behavior an educational Progress daily.
Customer Service Representative
AARP
02.2018 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
West County Senior Center
05.2018 - 04.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
Education
Business Administration
Florida Memorial College
Miami, FL01.2007
Associate - Early Childhood
Palm Beach State College
Lake Worth, FL01.1997
Skills
- Reliable an Punctual
- Excellent Communication Skills
- Cheerful and Energetic
- Qualified Trainor
- Basic Clerical Knowledge
- Charting and Recordkeeping
- Daycare Management Expert
- Lesson Plan Development
- Workshop Leadership
- Teamwork Oriented
- Friendly, positive attitude
- Dependable and responsible
- Customer service
Satisfaction Sincere Thanks for a Job well done
Training Students to Achieve their CDA NATIONAL in the Western Area over 1000 students received their Credentials and now have Daycare or is Employed at School District as Teachers some have Family Daycare's in their Homes.
Timeline
Customer Care Representative
West County Senior Center
05.2018 - 04.2020
Customer Service Representative
AARP
02.2018 - 01.2023
Management / Administration
A.W.C. Vocational School Inc.Global Training Educa
07.1990 - Current
Business Administration
Florida Memorial College
Associate - Early Childhood
Palm Beach State College
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