Carolyn Egan
Cleveland
Summary
Dynamic and organized professional with extensive experience at Harbor Freight, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining a welcoming environment and efficiently managing front desk operations, ensuring smooth visitor relations and prompt assistance.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
7
7
years of professional experience
Work History
Receptionist
Slovene Home For The Aged
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Cashier, Assistant Head Cashier, Sales Floor
Harbor Freight
08.2018 - 10.2021
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Removed trash, swept, and mopped floors for professional appearance.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Retrieved items for customers and verified prices.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Trained new cashier team members in customer service and money handling processes.
- Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
- Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
- Managed returns and exchanges with focus on customer satisfaction and store policy adherence.
- Increased store loyalty by engaging customers with friendly and helpful service.
- Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.
- Assisted in inventory management, ensuring product availability and store neatness.
- Maintained accurate cash drawer through careful cash handling and reconciliation processes.
- Participated in store meetings, contributing ideas for improving customer service and operational efficiency.
- Enhanced customer checkout experience by providing efficient and accurate transaction processing.
- Resolved customer complaints with patience and professionalism, maintaining store reputation.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Education
High School Diploma -
Collinwood High School
15210 St. Clair Ave, Cleveland, Ohio 4411006-1975
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Mail handling
- Professional demeanor
- Mail distribution
- Front desk operations
- Phone etiquette
- Calm demeanor
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Visitor and customer relations
Timeline
Receptionist
Slovene Home For The Aged
06.2023 - Current
Cashier, Assistant Head Cashier, Sales Floor
Harbor Freight
08.2018 - 10.2021
High School Diploma -
Collinwood High School
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