Carolyn Epperson
Lexington,KY
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at Jeff Ruby Culinary Entertainment. Excelled in staff management and creative mixology, significantly enhancing customer satisfaction and loyalty. Skilled in POS systems and adept at fostering a positive work environment, demonstrated through successful training and team leadership. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Bartender Shift Manager
BHG / Malones and Drakes
05.2021 - Current
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Served high customer volumes during special events, nights, and weekends.
Lead Bartender/ Retail Associate
Church Hill Downs
04.2009 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
Sales Associate
RD1
06.2019 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Lead Bartender
Jeff Ruby Culinary Entertainment
02.2018 - 05.2021
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
Education
Business Management - Business
Post University
Fort Myers, FL05.2007
Skills
Highly reliable
Cash register operation
POS Toast and Aloha
Inventory
Creative mixology
Hospitality service expertise
Handling difficult customers
Dining room management
Staff Management
Sales expertise
New hire training
Group reservations management
Recruitment
Cost controls
Timeline
Bartender Shift Manager
BHG / Malones and Drakes
05.2021 - Current
Sales Associate
RD1
06.2019 - 05.2023
Lead Bartender
Jeff Ruby Culinary Entertainment
02.2018 - 05.2021
Lead Bartender/ Retail Associate
Church Hill Downs
04.2009 - Current
Business Management - Business
Post University
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