Garrett 'Christian' Milburn
Lancaster,CA
Summary
Highly accomplished Account Manager with three-plus years of experience driving revenue growth, increasing customer satisfaction, and developing successful sales strategies. Excellent communication skills, attention to detail, and commitment to the vision and mission of the employer. Well-versed in customer service, account management, and sales. Ability to adapt, problem solve, and maintain business relationships. Skilled in the ability to lead a team and teach new skills while leaving a positive impact on the consumer and employer. Dedicated to absorbing and leveraging new techniques and skills with a 'can do' attitude.
Overview
5
5
years of professional experience
Work History
Instructor & Director
West Coast Rush
Chatsworth, CA
11.2019 - Current
- Train and mentor athletes ranging from 5 to 18 years of age.
- Coordinate team travel and away matches.
- Prepare materials for parents, students, and administrators.
- Oversee pre-season camps and all non-game events.
- Maximize team leadership resources.
- Train coaches.
- Worked on the CRM.
- Provide individualized instruction to students to improve their athletic performance.
- Educate athletes and guardians regarding the benefits of proper nutrition and adequate sleep schedules.
- Display excellent customer service skills
Account Manager/ Shipping and Receiving
Regency Lighting & All Sale Electric
Chatsworth, CA
10.2022 - 06.2023
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Maintained accurate records of all customer interactions in the CRM system.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Assisted in developing pricing models based on competitor analysis.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Ensured compliance with industry regulations when dealing with clients.
- Provided technical support to customers when needed.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- De-escalated customer interactions by providing alternative solutions to issues.
- Organized warehouse materials including packing slips, labels, and other documents related to shipments.
- Operated forklifts, pallet jacks, and other material handling equipment safely and efficiently.
Sales Representative /Technical Service Manager
Sales and Service Industries
Lancaster, CA
10.2019 - 06.2020
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Negotiated pricing contracts with customers to maximize profits.
- Collaborated with other departments such as marketing, finance, logistics.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Adhered to established policies and procedures when handling customer accounts.
- Reviewed monthly performance against targets set by management team.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Recommended changes in products and services based on customer feedback.
- Developed key customer relationships to increase sales.
- Negotiated deals and handled complaints or objections.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Identified opportunities to improve operational processes within the Technical Service department.
- Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
Education
Some College - Business/ Sales/ Entrepreneurship
Weber State University
Ogden, UTAssociate of Science - Basic Studies
Navarro College
Corsicana, TX2017
Skills
- Client relationship management
- Customer Service Experience
- CRM/ERP Software
- ( SalesForce, HubSpot, Sage500, Zoho, SAP, Oracle)
- Detail-oriented
- Leadership Skills
- Troubleshooting and analysis
- Team player
- Microsoft Office, Microsoft Dynamics 365,
- Excel, Teams
- Expertise in Customer Service
- Consistent work history
- Influencing and persuasive
- Organizational strengths
- Result driven
Timeline
Account Manager/ Shipping and Receiving
Regency Lighting & All Sale Electric
10.2022 - 06.2023
Instructor & Director
West Coast Rush
11.2019 - Current
Sales Representative /Technical Service Manager
Sales and Service Industries
10.2019 - 06.2020
Some College - Business/ Sales/ Entrepreneurship
Weber State University
Associate of Science - Basic Studies
Navarro College
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