CAROLYN FERNANDEZ
Miami,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Software appointment scheduling system to manage over 100 patients weekly. Organized and accurate in managing patient flow.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Medeye Associates
10.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Streamlined check-in processes, reducing wait times for guests.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Customer Service Representative
Oportun
01.2020 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Cultivated customer loyalty, promoted repeat business and improved sales
- Experienced customer service representative with a demonstrated history of working on the financial service industry
- Created and maintained detailed database to develop promotional sales
Education
Dental Assisting - Dental Assistant
The Praxis Institute
Miami, FL02.2020
Skills
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Issue and Complaint Resolution
- Cash Register Operations
- Listening skills
- Attention to detail
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Oral and writing communication
- Scheduling appointments
- Customer service
- Problem resolution
- Call center experience
- Microsoft Excel
- Payment processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Medeye Associates
10.2023 - Current
Customer Service Representative
Oportun
01.2020 - 02.2022
Dental Assisting - Dental Assistant
The Praxis Institute
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