Carolyn Ferrer
Doral,FL
Summary
Versatile and dedicated professional with extensive experience across customer service, hospitality, real estate, and administrative roles. Proven ability to deliver exceptional client experiences, manage operations efficiently, and drive results in fast-paced environments. Skilled in sales, marketing, and relationship management, with a strong focus on building trust and delivering tailored solutions. Adept at multitasking, problem-solving, and collaborating with teams to meet organizational goals. Enthusiastic and resourceful, committed to professionalism, adaptability, and exceeding expectations in every role.
Overview
9
9
years of professional experience
Work History
Real Estate Agent
Smart Miami Realty
Miami, FL
01.2020 - Current
- Represented buyers, sellers, and renters in residential and commercial real estate transactions across Miami’s dynamic market.
- Conducted property showings, open houses, and virtual tours to showcase listings and attract potential clients.
- Negotiated purchase agreements, leases, and contracts, ensuring favorable terms and compliance with state regulations.
- Assisted clients with market analysis and pricing strategies to maximize property value and achieve optimal outcomes.
- Built and maintained strong client relationships through excellent communication, personalized service, and attention to detail.
- Leveraged MLS platforms and marketing tools to list properties, attract buyers, and expand visibility.
- Collaborated with mortgage brokers, inspectors, and attorneys to facilitate smooth transaction processes.
- Stayed informed on market trends, neighborhood developments, and economic factors affecting the local real estate industry.
- Utilized social media and digital platforms to market properties and grow personal brand presence.
Ambassador
Clear
Miami, FL
08.2023 - 11.2024
- Welcomed travelers with a friendly demeanor, providing directions, information, and assistance to enhance their airport experience.
- Facilitated a smooth check-in process by assisting passengers with enrollment and verification for the CLEAR program.
- Educated travelers on the benefits of CLEAR membership and guided them through the registration process.
- Collaborated with airport security and staff to ensure compliance with TSA guidelines and a seamless traveler flow.
- Provided exceptional customer service, resolving passenger inquiries and concerns promptly and professionally.
- Maintained a high level of situational awareness to assist travelers effectively, especially during peak hours.
- Supported promotional campaigns by engaging travelers and explaining program offerings to increase enrollment.
Assistant
smart Miami reality
Miami, FL
02.2022 - 11.2024
- Provided administrative support to real estate agents, ensuring efficient management of day-to-day operations and client relations.
- Assisted with preparing, reviewing, and processing real estate contracts, agreements, and disclosures with attention to detail and accuracy.
- Coordinated property showings, open houses, and client meetings, maintaining an organized schedule for multiple agents.
- Conducted market research and compiled comparative market analysis (CMA) reports to support client decision-making.
- Managed client communications, responding promptly to inquiries and ensuring exceptional customer service.
- Maintained and updated property listings across multiple MLS platforms, ensuring accuracy and visibility.
- Created marketing materials such as brochures, flyers, and email campaigns to promote listings and attract potential buyers.
- Monitored transaction timelines, ensuring compliance with deadlines and regulatory requirements.
- Supported social media management by curating content and engaging with followers to enhance online presence.
- Oversaw office organization, including maintaining files, managing supplies, and coordinating with vendors as needed.
Server
First Watch Cafe
Miami, FL
12.2021 - 02.2022
- Welcomed guests with a personable attitude, presented menus, and offered tailored recommendations.
- Took food and beverage orders, refilled drinks, and handled payments accurately and efficiently.
- Set up dining and serving areas, ensuring cleanliness and readiness for shifts and events.
- Brewed and served coffee while maintaining high service standards.
- Maintained extensive knowledge of menu items, ingredients, and preparation methods to assist guests effectively.
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Followed sanitary food handling protocols to comply with health and safety standards.
- Stocked server stations with necessary supplies to maintain smooth service operations.
Processor
Vantage Property Title Company, Inc.
Miami, FL
01.2021 - 12.2021
- Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
- Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
- Prepared closing documents with care to eliminate errors or delays in processes.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Consulted with title department to resolve tax liens, boundary disputes and encroachments.
- Closed purchase transactions in multi-state, high-volume environment and satisfied customer expectations by meeting timelines and communicating proactively.
- Scanned and uploaded loan and related documents into system.
- Complied with purchase contract terms and conditions, prepared accurate settlement statements and complied with state and federal laws governing escrow transactions.
- Conveyed acceptance or rejection to customers by mail, telephone, or in person.
Front Desk Receptionist
Club Pilates Franchise LLC
Miami, FL
08.2020 - 12.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
- Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
- Scheduled and confirmed appointments.
Cashier
China Wok Iii
Miami, FL
01.2020 - 08.2020
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
Hostess
Bachour
Miami, FL
01.2019 - 01.2020
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Assistant Store Manager
Doral Fashion
Miami, FL
01.2016 - 06.2018
- Oversaw aspects of maintenance, inventory and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts to achieve adequate staffing.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Examined merchandise to correctly price and display products.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Education
High School Diploma -
Rolando Reagan Senior High
Doral Fl06.2021
Skills
Customer service and interpersonal skills
- Exceptional communication and active listening are essential to address client and customer needs
- Skilled in creating welcoming environments and maintaining positive client relationships
- Adept at resolving customer concerns with professionalism and efficiency
- Proficient in promoting products, services, and programs to drive customer engagement and increase sales
- Experienced in real estate marketing strategies, including property staging, digital marketing, and client presentations
- Strong ability to upsell and recommend tailored solutions to meet client needs
- Organized and detail-oriented, with experience managing schedules, transactions, and sensitive documents
- Knowledgeable in contract processing, compliance requirements, and transaction timelines
- Familiarity with multiple systems, including point-of-sale (POS) systems, MLS platforms, and CRM tools
- Expertise in hosting and coordinating dining experiences to ensure seamless service
- Skilled in managing reservations, assisting servers, and preparing dining areas for events
- Experienced in handling high-pressure, fast-paced environments while maintaining quality service
- Proficient in Microsoft Office Suite, Google Workspace, and industry-specific software
- Experienced with social media platforms for branding, marketing, and customer engagement
- Familiar with CLEAR and other biometric verification systems
- Proven ability to collaborate effectively across diverse teams in hospitality, real estate, and customer service sectors
- Demonstrated leadership through training new staff and mentoring team members to achieve performance goals
- Adept at juggling multiple priorities in dynamic environments with a focus on efficiency and results
- Strong problem-solving skills, identifying and resolving issues quickly to ensure smooth operations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Ambassador
Clear
08.2023 - 11.2024
Assistant
smart Miami reality
02.2022 - 11.2024
Server
First Watch Cafe
12.2021 - 02.2022
Processor
Vantage Property Title Company, Inc.
01.2021 - 12.2021
Front Desk Receptionist
Club Pilates Franchise LLC
08.2020 - 12.2020
Real Estate Agent
Smart Miami Realty
01.2020 - Current
Cashier
China Wok Iii
01.2020 - 08.2020
Hostess
Bachour
01.2019 - 01.2020
Assistant Store Manager
Doral Fashion
01.2016 - 06.2018
High School Diploma -
Rolando Reagan Senior High
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