Versatile and dedicated professional with extensive experience in customer service, hospitality, real estate, and administrative roles. Proven track record of delivering exceptional client experiences, efficiently managing operations, and driving results in fast-paced environments. Skilled in sales, marketing, and relationship management with a strong focus on building trust and delivering tailored solutions. Adept at multitasking, problem-solving, and collaborating with teams to meet organizational goals. Enthusiastic and resourceful, committed to professionalism, adaptability, and consistently exceeding expectations in every role.
Hi, I’m
Carolyn Ferrer
Realtor
Summary
Overview
8
years of professional experience
2
Languages
Work History
Smart Miami Realty
Real Estate Agent
01.2020 - Current
Job overview
- Represented clients in residential and commercial real estate transactions, ensuring successful outcomes.
- Conducted property showings, open houses, and virtual tours to attract and engage potential buyers.
- Negotiated contracts and leases, securing favorable terms while ensuring compliance with regulations.
- Developed pricing strategies and conducted market analysis to maximize property value.
- Leveraged MLS platforms and digital tools to list properties and enhance visibility.
- Built lasting client relationships through personalized service and effective communication.
Clear
Ambassador
08.2023 - 11.2024
Job overview
- Welcomed travelers with a friendly demeanor, providing directions, information, and assistance to enhance their airport experience.
- Facilitated a smooth check-in process by assisting passengers with enrollment and verification for the CLEAR program.
- Educated travelers on the benefits of CLEAR membership and guided them through the registration process.
- Collaborated with airport security and staff to ensure compliance with TSA guidelines and a seamless traveler flow.
- Provided exceptional customer service, resolving passenger inquiries and concerns promptly and professionally.
- Maintained a high level of situational awareness to assist travelers effectively, especially during peak hours.
- Supported promotional campaigns by engaging travelers and explaining program offerings to increase enrollment.
smart Miami reality
Assistant
02.2022 - 11.2024
Job overview
- Provided comprehensive administrative support to real estate agents, streamlining operations and client interactions.
- Prepared and processed contracts, agreements, and disclosures with exceptional attention to detail.
- Organized property showings, open houses, and client meetings, ensuring seamless scheduling for multiple agents.
- Conducted market research and created comparative market analysis (CMA) reports to assist client decisions.
- Designed marketing materials and managed MLS listings to enhance property visibility and attract buyers.
- Maintained client communications and transaction timelines, ensuring regulatory compliance and top-tier service.
First Watch Cafe
Server
12.2021 - 02.2022
Job overview
- Welcomed guests with a friendly demeanor, provided menus, and offered personalized recommendations.
- Accurately took orders, processed payments, and ensured prompt drink refills for a seamless dining experience.
- Prepared and maintained dining areas for shifts and events, prioritizing cleanliness and organization.
- Demonstrated comprehensive menu knowledge to guide guest choices and enhance satisfaction.
- Addressed customer concerns promptly and professionally, fostering positive experiences.
- Followed strict food safety protocols and ensured server stations were stocked for efficient operations.
Vantage Property Title Company, Inc.
Processor
01.2021 - 12.2021
Job overview
- Mastered escrow process, title process, financial transactions, company policies, and regulatory requirements.
- Reviewed contracts, commitments, and orders to prepare for closing; assembled documents to ensure smooth transactions.
- Prepared closing documents with care to prevent errors or delays in processes.
- Ordered title reports for title insurance, identified and resolved title defects, and satisfied existing liens and encumbrances.
- Consulted with the title department to resolve tax liens, boundary disputes, and encroachments.
- Managed multi-state, high-volume purchase transactions, meeting customer expectations with proactive communication and on-time delivery.
Club Pilates Franchise LLC
Front Desk Receptionist
08.2020 - 12.2020
Job overview
- Warmly welcomed patrons, engaging in friendly conversations while efficiently managing the check-in process.
- Processed payments, provided receipts, and ensured accurate billing and change.
- Answered phone inquiries, greeted visitors, and directed them to appropriate staff for assistance.
- Coordinated with staff to fulfill customer requests and ensure smooth operations.
- Signed for packages, recorded deliveries, and distributed items to appropriate personnel.
- Managed meeting coordination, scheduled conference rooms, and sent calendar invitations to attendees.
China Wok Iii
Cashier
01.2020 - 08.2020
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Welcomed customers and helped determine their needs.
Bachour
Hostess
01.2019 - 01.2020
Job overview
- Escorted guests to seating area, provided menus, and highlighted daily specials.
- Greeted guests, gathered information, and managed seating or waitlist placements.
- Supported serving staff, food runners, and bussers to maintain a presentable dining environment.
- Answered phone inquiries for reservations, takeout orders, and service-related questions.
- Collected reservation details and communicated updates to guests via mobile or in-person.
- Ensured dining and serving areas were clean and ready for guests by performing regular checks.
Doral Fashion
Assistant Store
01.2017 - 12.2018
Job overview
- Streamlined daily operations to improve workflows and consistently meet sales goals.
- Led, trained, and motivated staff to exceed customer service and performance expectations.
- Managed inventory, restocking, and record-keeping to minimize shrinkage and ensure accuracy.
- Directed merchandising strategies to enhance brand alignment and boost sales.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction and loyalty.
- Handled cash operations, reconciliations, and ensured compliance with financial policies.
Education
Ronald W. Reagan Doral Senior High School8600 NW 107th Ave, Doral, FL 33178
High School Diploma
07-2021
University Overview
Skills
Customer Service & Interpersonal Skills: Exceptional communication, active listening, and conflict resolution Skilled at creating welcoming environments and maintaining positive client relationships
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ambassador
Clear
08.2023 - 11.2024
Assistant
smart Miami reality
02.2022 - 11.2024
Server
First Watch Cafe
12.2021 - 02.2022
Processor
Vantage Property Title Company, Inc.
01.2021 - 12.2021
Front Desk Receptionist
Club Pilates Franchise LLC
08.2020 - 12.2020
Real Estate Agent
Smart Miami Realty
01.2020 - Current
Cashier
China Wok Iii
01.2020 - 08.2020
Hostess
Bachour
01.2019 - 01.2020
Assistant Store
Doral Fashion
01.2017 - 12.2018
Ronald W. Reagan Doral Senior High School
High School Diploma
2021.06
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
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