Carolyn Floyd
Bowie,MD
Summary
Dedicated subsidized housing industry professional with over 20 years of experience. Regarded as a knowledgeable leader and an effective analytical problem solver with talents for team building, attentiveness to detail, independent decision-making, sound judgment, and using ingenuity to enhance operations that promote organizational efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager
Housing Authority Of Prince George's County
01.2020 - Current
- Manages and motivates 9-25 employees to be productive and engaged in work.
- Accomplishes multiple tasks within established timeframes.
- Cross-trains employees to maximize team agility and performance.
- Monitors and analyzes business performance to identify areas of improvement and make necessary adjustments.
- Develops and implements service strategies to achieve & maintain voucher utilization
- Develops and executes strategic plans to achieve departmental objectives and performance metrics
- Enhances customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Facilitates successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members
- Drives operational efficiency through data-driven decision-making processes and leverages analytic tools for informed strategy development
- Ensures compliance with code of federal regulations and Administrative Plan by implementing comprehensive policies and training programs
- Defines and communicates clear objectives
- Establishes performance goals for employees and provides feedback on methods for reaching those milestones
- Develops detailed strategic plans based on broad guidance and direction
Homeownership Coordinator
Housing Authority Of Prince George's County
07.2005 - 12.2019
- Independently managed the day-to-day program administration and client management of the Housing Choice Voucher Homeownership Program
- Coordinated services & resources that lend to a catalog of eligible candidates and their promotion of mortgage-readiness
- Managed the relationships and volunteer activities of partnering lenders, realtors, and counseling agencies;
- Developed and implemented protocols in alignment with real estate principles, mortgage products, and credit agencies scoring methodology
- *****; identifies, recommends, and implements program updates where appropriate; develops partnerships with local lending institutions, real estate companies, and non-profit organizations to facilitate and expedite homeownership opportunities to eligible applicants; establishes ongoing program eligibility criteria, prepares correspondence, brochures, technical, demographic, and statistical data for management reports, and analyzes regulatory changes to assess impact on program operations; serves as provider of expert (program) guidance for other housing authorities
Rental Specialist
Housing Authority Of Prince George's County
07.2001 - 06.2005
- Performs ongoing case management and client advocacy by maintaining exemplary file maintenance to ensure program compliance and file integrity for low to moderate income level families participating in special rental assistance programs, namely: Family Self Sufficiency, Welfare to Work, Family Unification/Preservation, Rental Allowance, Veteran’s Rental Assistance Programs, and Veteran’s Affairs Supportive Housing; conducts briefings to explain program requirements, procedures, and objectives; verifies the legitimacy of documents and performs calculations in accordance with federal regulations, internal policies, standard procedures, and industry related practices; issues vouchers and offer administrative relocation assistance intended to aid the participants in their transfer efforts; coordinates resources and services to promote sustainability, upward mobility, and self-sufficiency; conducts periodic meetings with clients to provide counseling that is intended to preserve continued eligibility, assess compliance adherence, and motivate clients to meet program objectives; inputs comprehensive and statistical data for federal, state, and local reporting purposes; coordinates and participates in outreach and educational efforts; assist in the development of process improvement plans and strategies to enhance programmatic service delivery, prepares related written & oral narratives and statistical reports; and routine collaboration and service coordination with advocates and licensed clinical social workers.
Education
Master of Science - Human Services
Walden University
08.2023
Bachelor of Science - Social Science
University of Maryland
01.2020
Skills
- Strategic Planning
- Talent Recruitment
- Quality Assurance & Quality Control
- Compliance Enforcement
- Customer Service
- Professional Writing
- Interpersonal Skills
- Team Leadership and Direction
- Problem-Solving
- Program Leadership
- Critical Thinking
- Process Improvement
- Organizational Performance
Certification
- Nan McKay Consulting, Executive Management, 2022
- Nan McKay Consulting, Housing Choice Voucher Program, 2007 & 2015
- National Association of Housing & Redevelopment Officials, Family Self Sufficiency Program, 2008 & 2012
- Nelrod Consulting, Housing Choice Voucher Homeownership Program, 2008 & 2012
- Quadel Consulting Corporation, Housing Choice Voucher Program, 2002
References
Available Upon Request
Timeline
Manager
Housing Authority Of Prince George's County
01.2020 - Current
Homeownership Coordinator
Housing Authority Of Prince George's County
07.2005 - 12.2019
Rental Specialist
Housing Authority Of Prince George's County
07.2001 - 06.2005
Master of Science - Human Services
Walden University
Bachelor of Science - Social Science
University of Maryland
- Nan McKay Consulting, Executive Management, 2022
- Nan McKay Consulting, Housing Choice Voucher Program, 2007 & 2015
- National Association of Housing & Redevelopment Officials, Family Self Sufficiency Program, 2008 & 2012
- Nelrod Consulting, Housing Choice Voucher Homeownership Program, 2008 & 2012
- Quadel Consulting Corporation, Housing Choice Voucher Program, 2002
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