CAROLYN franzen
BRICK,NJ
Summary
Seasoned Civilian offering 22 years of service in United States [Branch]. Intelligent, insightful and well-organized with excellent decision-making abilities and sound judgment. Ready to take on challenging, growth-oriented position dedicated to mobility responsibilities. Accomplished measurable results while leading teams of 5 in a dynamic, fast - paced environment. Possess a comprehensive background in Customer service, leadership, data entry, and passport application derived from conducting domestic and global operations in the United States. Managed risk upon multiple lines to protect assets, property, and equipment valued over $2.1 million while meeting the expectations of senior leadership. Possess extensive knowledge in passport execution, data entry, leading, supervising, and customer service. Recipient of multiple awards for outstanding performance and professionalism. Career supported by a Master’s in Business Administration in Healthcare. Accomplished Security Manager with 8 years of experience. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
Budget Analyst, Security Manager
GS
JB MDL, NJ
11.2016 - Current
- Assists government security representatives in the performance of security reviews/interviews
- Working knowledge of word processing programs
- Takes direction from multiple people and work with minimal supervision
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
- Led identification, development, implementation and maintenance of security requirements for entire organization.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Handled administrative requirements, maintained records and submitted operational reports.
- Delivered services to customer locations within specific timeframes.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Resource Advisor
Aviation Resource Management
01.1999 - 01.2011
- Prepare budget estimates and financial plans, managing deployment in future periods
- Track and review all expenditures, reimbursements, and expenses for comparison against budgets and develop reports to determine if budgetary goals are met
- Maintain database of monthly financial analysis reports and budget modifications
- Passport agent
- Approved applicants for passports by verifying citizenship & identification
- Clarified information given by applicants
- Expedited cases upon request one day per week from desk work & daily
- Corresponded with applicants when more information was needed, incorrect documents were submitted & when no citizenship evidence was submitted, Maintains one of the largest databases in the AF; tracks thousands of monthly flight requirements and flight pay
- Appointed second in command of office to ensure on-time and accurate data in office
- Validate flight pay for over 530 crew members, timely accountability of over $2.1M
- Alternate Records Manager for office
- Checked currencies on all crew members flying to ensure that all training is up to date before they fly to include physicals and chambers
Education
Associates -
Aviation Resource manager
Bachelors - Business Administration
01.2009 - 01.2012
Masters in Business Administration - undefined
01.2012 - 01.2015
Ph.D. -
05.2021 - Current
Skills
Preparing budgets
Timeline
Northcentral University - Ph.D.,
05.2021 - Current
Budget Analyst, Security Manager - GS
11.2016 - Current
American Sentinel University - Masters in Business Administration,
01.2012 - 01.2015
American Sentinel University - Bachelors, Business Administration
01.2009 - 01.2012
Resource Advisor - Aviation Resource Management
01.1999 - 01.2011
Community College of the Air Force - Associates,
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