Carolyn Richards
Lubbock,TX
Summary
Detail-oriented professional with experience in enhancing workflow efficiency at Jenkins & Young P.C. Skilled in front desk operations, maintaining confidentiality, and implementing filing systems for rapid document retrieval. Proven track record of improving client relations and increasing satisfaction through effective organizational strategies.
Overview
11
11
years of professional experience
Work History
Receptionist/ Service
Jenkins & Young P.C.
01.2018 - Current
- Enhanced visitor experience by managing front desk operations and scheduling appointments.
- Streamlined client-legal staff communication to improve overall workflow efficiency.
- Maintained accurate client records through effective office software utilization.
- Increased document retrieval speed by implementing improved filing systems.
- Ensured compliance with company policies while overseeing daily office operations.
- Managed incoming calls promptly, directing them to the appropriate offices.
Sales Associate
TJ Max
10.2014 - 01.2018
- Enhanced shopping experiences by assisting customers with product selection and inquiries.
- Optimized sales visibility through effective merchandise display management.
- Ensured efficient checkout experiences by accurately processing transactions using POS systems.
- Maintained store organization and cleanliness through collaboration with team members.
- Trained new associates on operational procedures and customer service standards.
- Resolved customer complaints promptly, boosting satisfaction and loyalty rates.
Education
GED -
Chapman Hettinga
Westminster, CASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Administrative support
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Service-oriented mindset
- Document control
- Information protection
- Mail distribution
- Security awareness
- Office equipment operations
- Supply management
- Front desk operations
- Phone etiquette
- Multi-line phone system operation
Timeline
Receptionist/ Service
Jenkins & Young P.C.
01.2018 - Current
Sales Associate
TJ Max
10.2014 - 01.2018
GED -
Chapman Hettinga