Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Galloway

San Antonio,TX

Summary

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high client satisfaction. Skilled in active listening, problem-solving, and multitasking. Ability to empathize, show understanding and patience. Reliable and flexible. Delivering exceptional support and member satisfaction in a high-volume environment, consistently meeting targets.

Overview

24
24
years of professional experience

Work History

Customer Care Representative

CVS Caremark
08.2023 - Current
  • Assist members with their pharmacy benefit plans. Answer questions from members regarding prescription insurance, medication coverage and mail order prescriptions so that the members better understand their coverage and options. Also, offer solutions to help simplify their health care experience.
  • Enhance member satisfaction by promptly addressing concerns and providing accurate information.
  • Assist members in navigating company website and placing online orders, improving overall user experience.
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving member complaints with empathy and understanding.
  • Handle escalated calls efficiently, finding satisfactory resolutions for our members.
  • Developed rapport with members through active listening skills, leading to meeting company call metrics and receiving positive feedback from members.

Field Merchandiser

Hallmark
08.2013 - 02.2019
  • Prepared a schedule of weekly store visits
  • In store visual merchandising, layout, fixture placement, and product merchandising
  • Interacted regularly with store staff to keep them informed about upcoming store projects and timelines
  • Stocked shelves with products
  • Maintained neat and organized promotional areas to give the customers a professional presentation

Medical Transcriptionist

Self Employed
09.2001 - 05.2010
  • Transcribed various medical reports in different specialties from my home office
  • Return medical reports/documents in a timely manner to meet set deadlines
  • Demonstrated strong knowledge of medical terminology and anatomy
  • Efficient in transcription software and equipment to work from home
  • Recorded and filed patient data and medical records
  • Made corrections when needed to grammar, spelling and syntax
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
  • Identified and corrected errors in reports which could compromise patient care
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules
  • Transferred transcribed materials into electronic health records system

Substitute Teacher

Floresville ISD
09.2011 - 06.2014
  • Enforced classroom routines to keep students on schedule and operating at consistent level
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts
  • Provided notes and reports on school day activities to primary teacher
  • Established and enforced rules for behavior and procedures to maintain order among students

Education

Medical Transcription - Medical Terminology, Physiology

Del Mar College

Skills

  • Customer service
  • Active listening
  • Five9 phone system
  • Research
  • Windows
  • Conflict resolution
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • Multitasking skills
  • Medical terminology
  • Empathy and understanding
  • Medical transcription
  • Excellent written and verbal communication

Timeline

Customer Care Representative

CVS Caremark
08.2023 - Current

Field Merchandiser

Hallmark
08.2013 - 02.2019

Substitute Teacher

Floresville ISD
09.2011 - 06.2014

Medical Transcriptionist

Self Employed
09.2001 - 05.2010

Medical Transcription - Medical Terminology, Physiology

Del Mar College

Similar Profiles

CREATE PROFILE
Carolyn Galloway