CAROLYN GLASCOCK
Chattanooga,TN
Summary
Strategic and highly organized professional with 10+ years of experience managing high-level administrative operations, teams, projects, and processes across government, nonprofit, and private sectors. Proven ability to lead with empathy and efficiency while maintaining strong systems, communication channels, and cross-departmental coordination. Recognized for resilience, creativity, and leadership that keeps teams focused, aligned, and moving forward.
Overview
11
11
years of professional experience
Work History
Executive Assistant to the Chief of Staff / Deputy Chief of Staff
City of Chattanooga – Office of the Mayor
07.2022 - Current
- Lead administrative operations, prioritizing strategic alignment and coordination across departments.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Oversee procurement and vendor processes from requisition to payment.
- Serve as a trusted liaison between the Mayor’s office and internal/external stakeholders.
Executive Assistant to the Mayor
City of Chattanooga – Office of the Mayor
07.2021 - 07.2022
- Directed all scheduling and gatekeeping functions for the Mayor.
- Managed travel logistics, event planning, and expense reporting.
- Developed systems to streamline information flow and decision-making processes.
Executive Assistant to the CFO / Office Manager
Echelon Fitness Multimedia
03.2021 - 07.2021
- Coordinated CFO’s day-to-day operations and financial reporting schedules.
- Oversaw communications between leadership and department heads across international teams.
- Supported credit management and financial planning processes.
Booking & Contracts Manager
Tivoli Theatre Foundation
12.2015 - 12.2020
- Managed full event and artist contract lifecycle for local and national acts.
- Directed venue scheduling, vendor coordination, and event logistics.
- Supervised administrative workflows including deposits, insurance, and compliance documentation.
Resource Coordinator
Omni Visions Family Services
08.2014 - 11.2015
- Managed caseload of high-needs foster children and developed treatment plans.
- Served as point-of-contact between the state, families, and service providers.
- Tracked progress and maintained comprehensive records for state oversight.
Marketing Coordinator → Office Manager
American Exchange
01.2014 - 03.2014
- Led company-wide rebrand and all outward-facing marketing materials.
- Hired as foundational team member, scaling company from 3 to 50 employees.
- Built HR and licensing systems from the ground up, managing brokers and compliance with 130+ carriers nationwide.
Education
Bachelor of Arts - Psychology
Auburn University
Psychology
University of Tennessee At Chattanooga
Girls Preparatory School
Chattanooga, TN05.2008
Skills
- Cross-functional Team Leadership
- Executive Support & Strategic Scheduling
- Procurement & Budget Coordination
- Project Management & Event Planning
- Internal Communications & Vendor Relations
- Human Resources & Onboarding
Timeline
Executive Assistant to the Chief of Staff / Deputy Chief of Staff
City of Chattanooga – Office of the Mayor
07.2022 - Current
Executive Assistant to the Mayor
City of Chattanooga – Office of the Mayor
07.2021 - 07.2022
Executive Assistant to the CFO / Office Manager
Echelon Fitness Multimedia
03.2021 - 07.2021
Booking & Contracts Manager
Tivoli Theatre Foundation
12.2015 - 12.2020
Resource Coordinator
Omni Visions Family Services
08.2014 - 11.2015
Marketing Coordinator → Office Manager
American Exchange
01.2014 - 03.2014
Bachelor of Arts - Psychology
Auburn University
Psychology
University of Tennessee At Chattanooga
Girls Preparatory School
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