Carolyn Goff Schafer
Gilbert,AZ
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Real Estate Administrative Assistant
Marc Olson Real Estate REMAX
Nevada, IA
07.2024 - 11.2024
- This was a Temporary Position
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Composed, edited and typed complex memos and reports with job-related software.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained social media accounts and websites with current listings and real estate content.
- Managed client database and maintained accurate and up-to-date contact information.
Kindergarten Teacher
Heritage Academy
Mesa, AZ
06.2022 - 06.2023
- Working with students, and parents to create cohesive learning environment for their child, planning lessons, community related activities, data entry, continuing education, peer collaboration, delivering effective lessons with a main objective
- Utilized appropriate teaching methods to motivate students in academic tasks.
- Monitored student behavior throughout the day to ensure safety rules were being followed.
- Adapted lesson plans based on student performance data to ensure success for all learners.
- Provided a safe learning environment where children could explore their creativity.
- Participated in professional development opportunities to stay current on best practices in early childhood education.
- Implemented effective classroom management strategies such as setting limits while encouraging self-discipline.
- Collaborated with colleagues on various projects related to curriculum development and assessment strategies.
- Promoted collaborative learning among peers through group work activities.
- Attended professional development workshops in order to stay abreast of current trends in education.
Kindergarten Teacher/Lead Teacher/Kindergarten Team Mentor
Benjamin Franklin Charter School
Queen Creek, AZ
07.2012 - 06.2022
- Assisted students in developing critical thinking skills through problem-solving exercises.
- Incorporated differentiated instruction into daily lessons in order to meet the needs of diverse learners.
- Facilitated parent and teacher conferences in order to discuss student progress.
- Planned and implemented engaging lessons to meet the individual needs of each student.
- Implemented effective classroom management strategies such as setting limits while encouraging self-discipline.
- Provided individualized instruction to meet the needs of each student.
- Supported at-risk students by providing additional assistance in order to help them reach grade level standards.
- Integrated music, art, drama, literature, science, math into lesson plans for hands-on learning experiences.
- Organized activities that promoted physical, mental and social development.
- Participated in professional development workshops related to early childhood education.
Cancellation Clerk
CNA National Warranty Co.
Scottsdale, AZ
07.2011 - 06.2012
- Assist dealers and customers with the cancellation of warranties due to the sale of the vehicle, calculate refunds pro rata, and issue the checks for GAP, extended warranty, and life insurance. life ins
- Answer busy incoming phone lines; I am well-spoken and can easily build a rapport with customers.
- Answered phones in a courteous manner while providing excellent customer service.
- Scanned documents into digital formats ensuring the accuracy of content.
- Organized and maintained filing systems for confidential documents.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Prepared deposits according to established procedures.
- Provided excellent customer service to ensure satisfaction.
- Verified accuracy of all paperwork prior to submission for processing.
- Entered data into computer systems accurately and efficiently.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Scanned documents into digital formats ensuring accuracy of content.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Operated cash register to process cash, check, and credit card transactions.
Substitute Teacher and General Education Teacher
Higley Unified School District
Gilbert, AZ
11.2006 - 05.2011
- Working with students and parents to create a cohesive learning environment for their child, planning lessons, community-related activities, data entry, continuing education, peer collaboration, delivering effective lessons with a main objective of meeting state learning standards, maintaining consistent parent contact, creating bi-weekly newsletters, conducting parent-teacher conferences, and basic clerical work and record keeping.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Implemented classroom rules to maintain order and discipline.
- Communicated effectively with parents about student progress and concerns.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Addressed individual student needs and accommodated learning differences.
- Provided classroom instruction outlined in teacher's lesson plans.
- Encouraged student participation and active learning in the classroom.
Clerical
Coulter Motor Company
Tempe, AZ
08.1998 - 02.1999
- Responded promptly to requests from internal customers regarding clerical issues.
- Operated office equipment such as photocopiers, fax machines, scanners, computers, printers.
- Answered telephones, provided information to callers, and transferred calls to appropriate staff members.
- Developed organized filing systems for both paper-based documents and digital records.
- Entered data into databases accurately and efficiently according to established procedures.
- Organized filing system for efficient retrieval of documents.
- Typed up meeting minutes for distribution among staff members.
- Maintained a neat work area at all times, ensuring adherence to safety regulations in the workplace.
- Sorted and distributed incoming correspondence including emails, letters and packages.
- Processed incoming and outgoing mail, including certified and registered items.
- Verified accuracy of data entry into databases prior to submission for review.
- Greeted visitors warmly and professionally upon arrival at the office.
Sales/Receptionist/Administrative Assistant
Brown and Brown Nissan
Tempe, AZ
05.1995 - 08.1998
- Sales; New and used car product knowledge and demonstration, customer service (maintained a 99% average customer service satisfaction on return survey's) Phone Receptionist; basic clerical work, typing, filing, answering multi line phone, assisting customers and delivering messages to staff
- Administrative Assistant; finance, customer service, data entry, sales, follow up, filing, working with dealer software Reynolds and Reynolds, new car dealer trade negotiations, assist the GM of the store with day to day business in the dealership
Recruiting
Classic Beauty College
Mesa, AZ
11.1994 - 04.1995
- Enroll potential students in the Cosmetology program, assist with financial aid, and public speaking at high school events for future students, data entry, filing, and record keeping
- Provided guidance on recruiting policies, procedures, and best practices.
- Helped maintain applicant tracking systems and recruiting metrics.
- Assisted in recruiting potential mentors from diverse backgrounds.
- Coordinated recruiting activities across multiple departments within the organization.
Cash Receipting Clerk
CNA National Warranty Co.
Scottsdale, AZ
06.2012
- Accounting, receipt incoming monies for warranties purchased by customers and dealers, balance spreadsheet of incoming money and assist dealers with questions they have about their payments
- Also, I assisted in receiving payments from dealers for warranties purchased and not paid
Education
Bachelor of Arts - Early Elementary Education
SEI endorsement
Ottawa, KS11.2006
AA -
Hair Tech School of Cosmetology
Skills
- Teaching
- Experience Working With Students
- Special Education Experience
- Tutoring
- Spalding Method Trained
- Leadership
- Mentoring
- Classroom Management
- Curriculum Development
- Event Planning
- Microsoft Outlook/Powerpoint
- Canva
- Excel Spreadsheets
- Social Media Management/Marketing
- Real Estate Administrative Experience
- Dealership Experience
- Presentation Skills
- Clerical Experience
- Sales/Negotiation
- Administrative Experience
- Receptionist
- Multiline phone experience
- Recruiting/Financial Aide
- 10 Key by touch
- Data Entry
- Sales
- Cosmetology
- Customer service
- Time Management
- Maintaining confidentiality
- Proofreading documents
- File management
- Marketing support
Certification
- Teaching Certification
- Professional Educator License
- Cosmetology License
Personal Information
Authorized To Work: US
Timeline
Real Estate Administrative Assistant
Marc Olson Real Estate REMAX
07.2024 - 11.2024
Kindergarten Teacher
Heritage Academy
06.2022 - 06.2023
Kindergarten Teacher/Lead Teacher/Kindergarten Team Mentor
Benjamin Franklin Charter School
07.2012 - 06.2022
Cash Receipting Clerk
CNA National Warranty Co.
06.2012
Cancellation Clerk
CNA National Warranty Co.
07.2011 - 06.2012
Substitute Teacher and General Education Teacher
Higley Unified School District
11.2006 - 05.2011
Clerical
Coulter Motor Company
08.1998 - 02.1999
Sales/Receptionist/Administrative Assistant
Brown and Brown Nissan
05.1995 - 08.1998
Recruiting
Classic Beauty College
11.1994 - 04.1995
Bachelor of Arts - Early Elementary Education
SEI endorsement
AA -
Hair Tech School of Cosmetology