Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carolyn Golden

Port Saint Lucie,FL

Summary

Customer-focused Senior Customer Service Representative known for highly productive and efficient task completion. Skilled in conflict resolution, communication, and time management, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, fostering positive interactions and solutions to complex customer inquiries.

Overview

18
18
years of professional experience

Work History

Dispatch/Senior Customer Service Representative

Oldcastle APG
Fort Pierre, FL
07.2006 - 08.2024
  • Coordinated and monitored daily delivery routes to ensure timely completion.
  • Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
  • Prepared shipping documents such as bills of lading, invoices, packing slips.
  • Developed relationships with carriers and vendors to ensure optimal pricing and service levels.
  • Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.

Education

Associate of Science - Computer Management

Keiser College
Melbourne, FL
02-1999

Skills

  • Service Recommendations
  • Documentation Review
  • Order Fulfillment
  • Returns and exchanges
  • Database Maintenance
  • Complaint resolution
  • Quality Assurance
  • Customer Support

References

References available upon request.

Timeline

Dispatch/Senior Customer Service Representative

Oldcastle APG
07.2006 - 08.2024

Associate of Science - Computer Management

Keiser College

Similar Profiles

CREATE PROFILE
Carolyn Golden