CAROLYN GOODLETT
Canton,MS
Summary
At James L. Henley, Jr., Trustee, I excelled as a Claims Analyst Paralegal/Receptionist, mastering data privacy and enhancing customer service. My ability to multitask and communicate effectively led to streamlined operations and improved client satisfaction, showcasing my reliability and computer literacy.
Overview
5
5
years of professional experience
Work History
Claims Analyst Paralegal/Receptionist
James L. Henley, Jr., Trustee
Jackson, MS
11.2019 - 08.2024
- Analyze all claims to ensure all required information was provided.
- Operated an 8-line switchboard.
- Secretarial/Receptionist duties, which included scanning, faxing, printing, attaching files to customer cases, organizing files, putting together customer packets, preparing documents for court, preparing folders for meetings, mailouts, checking emails and tickler, monitoring security cameras, maintaining office supplies, picking up and dropping off mail, maintaining the postage meter, and providing excellent customer service.
- Accounts receivable duties included logging in checks, endorsing and depositing checks, and keeping a logbook of all checks received.
Education
Master of Arts - Masters Certificate in Grief Counseling
Wellington Institute
Jackson, MS10-2017
Associate of Arts - Medical Administration
Phillips Junior College
Jackson, MS06-1987
High School Diploma -
Murrah High School
Jackson, MS06-1985
Skills
- Data privacy initiatives
- Communication Skills
- Teamwork skills
- Time management abilities
- Verbal Communication
- Decision-making skills
- Multitasking
- Team building
- Reliability
- Verify data
- Customer Service
- Computer Literacy
References
References available upon request.
Timeline
Claims Analyst Paralegal/Receptionist
James L. Henley, Jr., Trustee
11.2019 - 08.2024
Master of Arts - Masters Certificate in Grief Counseling
Wellington Institute
Associate of Arts - Medical Administration
Phillips Junior College
High School Diploma -
Murrah High School
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