Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Carolyn Gow

Birmingham

Summary

Dynamic professional with a proven track record at AT&T, excelling in decision-making and collaboration. Adept at cultivating client relationships and implementing innovative sales strategies, achieving significant account growth. Strong analytical thinker and effective communicator, committed to driving results and enhancing operational efficiency through leadership and project planning expertise in technical sales.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

28
28
years of professional experience

Work History

Freelance/Consultating

Self
03.2020 - Current
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Applied effective time management techniques to meet tight deadlines.
  • Gained strong leadership skills by managing projects from start to finish.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Sr. Account Executive

Harvard Resource Solutions
02.2014 - 03.2020
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Met with new customers to share product and service information, listen to needs and learn about business operations.
  • Brought major accounts over while managing multiple high-profile accounts.
  • Prepared documentation, finalized sales and maintained records.
  • Networked at events and prospected for new customers with diverse strategies.
  • Promoted company offerings to diverse customers with targeted and disciplined approach.
  • Cold called prospects to explain partnership benefits, representing company values.

Accounting, Audits & Computer Training

Wireless Toyz
03.2009 - 03.2014
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Prepared project presentations and reports to assist senior staff.
  • Explored new technologies and approaches to streamline processes.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Gathered, organized and input information into digital database.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained database systems to track and analyze operational data.

Global Account Executive

AT&T
06.1997 - 02.2009
  • Communicated with clients and coordinated with AR to meet accounts receivable targets.
  • Developed unique sales approach and identified client needs to expand sales.
  • Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
  • Coordinated with operational and purchasing teams for optimum service.
  • Facilitated existing account growth and penetration to achieve annual sales goals.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Implemented systems and procedures to increase sales.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.

Education

MBA - Business Administration And Management

University of Detroit, Mercy
Detroit, MI
08-2013

Bachelor of Science - Business Admin, IO Psych & Ed

University of Akron
Akron, OH
05-2008

Skills

  • Decision-making
  • Excellent communication
  • Calm under pressure
  • Collaboration
  • Analytical thinking
  • Active listening
  • Organization
  • Supervision and leadership
  • Critical thinking
  • Recordkeeping
  • Multitasking Abilities
  • Project planning
  • SCRUM Master

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with multiple teams to implement service including fiber builds and new POPS.
  • Documented and resolved labor issues which led to higher customer confidence and more business.
  • Achieved lost revenue by introducing auditing for mobile sales tasks across multiple locations.
  • Collaborated with team of engineers in the development of Birmingham fiber build out.

Timeline

Freelance/Consultating

Self
03.2020 - Current

Sr. Account Executive

Harvard Resource Solutions
02.2014 - 03.2020

Accounting, Audits & Computer Training

Wireless Toyz
03.2009 - 03.2014

Global Account Executive

AT&T
06.1997 - 02.2009

MBA - Business Administration And Management

University of Detroit, Mercy

Bachelor of Science - Business Admin, IO Psych & Ed

University of Akron

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