Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Accomplishments
Software
Affiliations
Timeline
Carolyn Green

Carolyn Green

Hoschton,GA

Summary

Experienced in WMS, Microsoft applications, Health Benefits, Worker's Compensation, EDI, packing, problem resolution, RF scanner, data entry, research, data validation, and submission of confidential information. Computer literate, quick learner, ability to multitask, and exhibit great attention to detail. Seeking opportunity to maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills which displays facets of experience. Including technical and soft skills in a dynamic environment. Organized and demonstrates strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues.

Overview

11
11
years of professional experience

Work History

Sidel Packer

Resilux America
06.2023 - 09.2024
  • Proved successful working within tight deadlines and a fast-paced environment with at least a 95% accuracy rate.
  • Awarded Employee of the Month for January 2024.
  • Reduced errors in shipments by carefully inspecting bottles for quality and accuracy.
  • Scanned labels into the system to account for work completed and warehouse inventory.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.

Ecommerce Associate

Carter's Inc.
02.2020 - 04.2023
  • Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
  • Exhibited flexibility and efficiency in administrative and general warehouse duties in other departments as needed in Distribution Center. Worked on USPS manifest desk for ecommerce orders, wholesale and retail.
  • Used WMS software on computer and RF scanner to problem solve, perform quality audits, research item information, confirm orders and generate collates or labels needed to ship merchandise for customers, wholesale and retail.
  • Operated with great accuracy rate as customer focused mindset was pivotal. Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customers' orders.
  • Scanned, sorted and counted items that were packed in bags or boxed per customer's order, then placed on conveyor belt. Performed tasks while standing in place for long periods of time.
  • Position required attention to detail, accuracy, time management and ability to problem solve. Maintained working knowledge of company products, services and promotions.
  • Cleaned work area and maintained COVID-19 and safety standards.

Seasonal Ecommerce Associate

Carter's Inc.
07.2019 - 12.2019
  • Double-checked customer orders and information before packing order to prevent unnecessary delays and errors.
  • Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences. Maintained error rate below 1%.
  • Utilized Warehouse Management System software to accurately enter customer data, process orders and update inventory records.
  • Assisted other areas such as Problem Resolution, Shipping, Ecommerce Pick and VAS. Increased flexibility, skill set and versatility as associate.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

EDI Benefits Processor

Lincoln Financial Group
06.2017 - 06.2018
  • Navigated proprietary software, Microsoft Office applications, Internet, and SharePoint via dual monitors, as well as participate in WebEx meetings and Video conferences.
  • Decreased repetition of workload forwarded to EDI team by at least 50% by thoroughly conducting research in Excel raw data files to appropriately investigate missing information needed to complete onboarding and implementation processes for TPA’s.
  • Independently formed decisions to properly code request changes from change summary file regarding health benefits and based on decision codes, relayed communication to EDI Team for further review of missing data.
  • Took initiative to compile and create personal catalog of information via Outlook as reference tool to finalize EDI transactions, thereby eliminating redundancy and minimizing complexity of tasks by 35%.
  • Exemplified teamwork by assisting Member Services team in Benefits Enrollments process, providing raw files information to remedy questions, welcomed technical analysts, coworkers in Group Protection and Manager to shadowing sessions to convey techniques and know how regarding daily EDI processing formalities.

Rater

Educational Testing Services
02.2015 - 09.2015
  • Evaluated mandatory state exams provided to elementary students. Read, interpreted and followed written test instructions and procedures to accurately test products.
  • Used ancillary software guides and tools while determining grades in conjunction with referencing students’ answers for prompts based on reading materials.
  • Operated with great accuracy rate of at least 98% throughout project as repeated mistakes were forbidden. Communicated with team via company portal, email and phone.
  • Performed tasks via remote location.

State Reporting and Compliance Tech

AIG
08.2013 - 11.2014
  • Extracted payment records from Excel, revised changes in EDI, researched and saved electronic records in database, and requested data needed to complete claims via phone from adjusters and Microsoft Outlook
  • Performed data entry via templates on dual monitors, created Microsoft Word documents regarding Worker’s Compensation claims reducing processing time by 30%, printed and mailed documents to claimants, attorneys, employers and doctors
  • Chosen to execute complex annual audits and reconciliations, posted and coded payments, made corrections in EDI, as well as met at least 90% SLA and compliance requirements under time constraints, and validated claims submitted to state.
  • Appointed project to calculate and enter total weekly group production numbers in Microsoft Excel.
  • Created easier computation to formulate tasks completed
  • Worked remotely and in office while maintaining workflow, showed flexibility and ability to adapt to any environment, as well as demonstrated independence, and accessibility as team player.
  • Updated diary after completing claims and applying payments in EDI.
  • Gained strong leadership skills by managing projects from start to finish.

Education

BBA - Business Management

Delta State University, Cleveland, MS

Diploma of Cosmetology - Cosmetology

Chattahoochee Technical College, Marietta, GA

Skills

  • Warehouse Management System
  • Microsoft Word
  • Excel
  • Accounting
  • SharePoint
  • Verifying Documentation
  • Ecommerce
  • Research
  • Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Licensed Cosmetologist

Accomplishments

Awarded Employee of the Month January 2024 at Resilux America

Chosen to illustrate appropriate packing techniques for training video at Carter's.

Nominated for Student of the Year at Chattahoochee Technical College.

Software

Microsoft Office

Excel

Microsoft Outlook

Affiliations

  • Zeta Phi Beta Debutante

Timeline

Sidel Packer - Resilux America
06.2023 - 09.2024
Ecommerce Associate - Carter's Inc.
02.2020 - 04.2023
Seasonal Ecommerce Associate - Carter's Inc.
07.2019 - 12.2019
EDI Benefits Processor - Lincoln Financial Group
06.2017 - 06.2018
Rater - Educational Testing Services
02.2015 - 09.2015
State Reporting and Compliance Tech - AIG
08.2013 - 11.2014
Delta State University - BBA, Business Management
Chattahoochee Technical College - Diploma of Cosmetology, Cosmetology

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Carolyn Green