Carolyn Hackler
Fort Lupton,CO
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Collections Specialist
Transwest Truck Trailer RV
Brighton , Colorado
05.2023 - 07.2024
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Monitored accounts in various stages of delinquency for potential legal action; referred cases as required according to established policies.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Prepared and sent out demand letters and collection notices to delinquent accounts.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Administrative Assistant Mobile Service Repair
Transwest Truck Trailer RV
Brighton, Colorado
10.2017 - 04.2023
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Responded to customer issues to provide immediate resolution and improve retention.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Greeted visitors and provided general information about the company.
- Developed and maintained filing systems for confidential documents and records.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Handled confidential documents in an organized fashion according to established protocol.
Education
High School Diploma -
Northglenn High School
Northglenn, CO05-1982
Skills
- Business Correspondence Writing
- Account Reconciliation
- Investigation due diligence
- Payment posting
- Customer research
- Account Review
- Records Maintenance
- Outbound Calling
- Credit and collections
- Conflict resolution techniques
- Decision-Making Competence
- Empathy and Tactfulness
- Teamwork orientation
- Professionalism and Ethics
- Time management abilities
- Problem-solving abilities
Timeline
Collections Specialist
Transwest Truck Trailer RV
05.2023 - 07.2024
Administrative Assistant Mobile Service Repair
Transwest Truck Trailer RV
10.2017 - 04.2023
High School Diploma -
Northglenn High School
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