Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Hall

Hillsboro,ND

Summary

My professional background includes almost a decade of hands-on experience in customer service, commercial maintenance, and small business management. I began working as a janitor at my grandfather's metal fabrication company at age 11, learning commercial cleaning standards and operational efficiency early on. At age 14, I entered the food service industry, quickly gaining experience in high-volume customer relations, POS systems, and team operations.

As a founding employee at Sundae Brew, I assisted ownership with grand-opening operations, established customer service standards, and trained incoming staff on front-of-house equipment and sales workflows. Most recently, as the primary waitress at Hillsboro Cafe, I managed daily floor operations, customer satisfaction, and financial transactions independently, eventually transitioning to full-time management of dining operations after graduation. This range of hospitality and operational experience gives Noid Rentals LLC seasoned expertise in guest service, 5-star hospitality, and efficient property turnover management."

Overview

5
5
years of professional experience

Work History

Senior Waitress

The Hillsboro Cafe
Hillsboro, ND
06.2024 - Current
  • Managed table assignments and dining area cleanliness during peak hours for optimal guest experience.
  • Supervised daily operations, ensuring high-quality customer service and efficient workflow.
  • Trained and mentored junior staff on menu offerings and service techniques.
  • Collaborated with kitchen staff to streamline order delivery processes, enhancing customer satisfaction.
  • Resolved customer complaints swiftly, maintaining positive relationships and encouraging repeat business.
  • Implemented new serving protocols that improved efficiency and reduced wait times during busy shifts.
  • Conducted inventory management, tracking supplies to minimize waste and ensure stock availability.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • helped make decisions to increase business based off customer reviews
  • built important relationships with regular customers making their experience was as awesome as possible
  • saw firsthand and learned how to operate a small business and what it takes
  • prepared for upcoming events and groups

Barista

Sundae Brew
Hillsboro, ND
07.2022 - 09.2024
  • Prepared and served high-quality beverages to ensure customer satisfaction.
  • Trained new baristas on coffee preparation techniques and customer service standards.
  • Maintained cleanliness and organization of workstations and equipment.
  • Assisted in inventory management, including ordering and restocking supplies.
  • Developed creative beverage recipes to enhance seasonal menu offerings.
  • Resolved customer inquiries and complaints promptly to maintain service excellence.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Waitress

The Hillsboro Cafe
Hillsboro, ND
06.2021 - 10.2021
  • Processed customer payments using point-of-sale systems accurately and promptly.
  • Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Conducted comprehensive sanitization of all communal items to prevent cross-contamination and promote well-being.

Education

High School Diploma -

Hillsboro High School
Hillsboro, ND
05-2025

Skills

  • Customer service focus
  • Sanitation practices
  • Cleaning
  • Cash handling
  • Reservation management
  • Time management
  • Team collaboration
  • Hospitality
  • Customer rapport
  • Positive demeanor
  • Inventory management
  • Cool under pressure

Timeline

Senior Waitress

The Hillsboro Cafe
06.2024 - Current

Barista

Sundae Brew
07.2022 - 09.2024

Waitress

The Hillsboro Cafe
06.2021 - 10.2021

High School Diploma -

Hillsboro High School