Carolyn Hamilton
Washington,DC
Summary
Accomplished Receptionist/Clerk at MVP United Methodist Church, adept in file management and maintaining confidentiality, enhanced client relations through exceptional telephone skills. Proven expertise in emergency response and conflict resolution as a Special Police Officer, ensuring safety and compliance. Demonstrated ability to coordinate projects and improve efficiency, achieving a welcoming and secure environment for all.
Overview
14
14
years of professional experience
Work History
Receptionist/Clerk
MVP United Methodist Church
09.2018 - 10.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Special Police Officer
City Security Inc.
05.2005 - 12.2017
- Contributed to the maintenance of a safe working environment within assigned facilities by monitoring alarm systems and ensuring facility compliance with applicable security regulations.
- Demonstrated sound judgment under pressure while responding quickly to urgent situations, preserving public safety and minimizing harm.
- Assisted in the training of new Special Police Officers, sharing knowledge and expertise to support their professional development.
- Effectively diffused tense situations involving disputes or altercations through verbal communication skills and conflict resolution techniques, promoting a peaceful environment for all involved parties.
Security Officer
Georgetown Shops
05.2005 - 08.2006
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
Certificate - Office Automation
Office Institute of Communication
Washington, DC09.1985
High School Diploma -
Duke Ellington School Of The Arts
Washington, DC09.1982
Skills
- Maintaining cleanliness
- Telephone skills
- Customer/Client relations
- File Management
- Mail handling
- Project Coordination
Timeline
Receptionist/Clerk
MVP United Methodist Church
09.2018 - 10.2019
Special Police Officer
City Security Inc.
05.2005 - 12.2017
Security Officer
Georgetown Shops
05.2005 - 08.2006
Certificate - Office Automation
Office Institute of Communication
High School Diploma -
Duke Ellington School Of The Arts
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