Carolyn Harding
Management/ Sales
Rockwall,TX
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Soma
Rockwall, TX
02.2016 - 08.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Project Manager
Designs By Jerry
Rockwall, TX
05.2003 - 10.2014
- Assisted Interior Designer in all aspects of Client Projects including Design Budget Vendors Etc.
- Closely collaborated with project members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
Manager
Dress Barn Dress Barn Woman
Rockwall, TX
01.1999 - 05.2003
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Store Co-Manager
Cache’
Dallas, Texas
05.1995 - 10.1999
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Showroom Manager/ Territory Manager
Sequin Originals
Dallas, TX
01.1991 - 01.1995
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Liaised with marketing team to identify and develop sales and promotional events.
- Worked with Designer to determine key details for showroom light fixtures, flooring and accessories.
- Generated personal sales to meet or exceed established sales goals.
- Supervised inventory and placed orders to replenish low running supplies.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Education
Communications
Southern Methodist University
Dallas, TX08.1990
Skills
- Sales Goal Attainment
- Managing Operations and Efficiency
- Managing Multiple Priorities
- Excellent Customer service
- Staff Leadership
Timeline
Assistant Manager
Soma
02.2016 - 08.2016
Assistant Project Manager
Designs By Jerry
05.2003 - 10.2014
Manager
Dress Barn Dress Barn Woman
01.1999 - 05.2003
Store Co-Manager
Cache’
05.1995 - 10.1999
Showroom Manager/ Territory Manager
Sequin Originals
01.1991 - 01.1995
Communications
Southern Methodist University
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