Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carolyn May

Saint Petersburg

Summary

Dynamic bartender/server with extensive experience at Hyatt House, recognized for exceptional customer service and strong multitasking abilities. Proven track record in crafting innovative cocktails and managing bar operations efficiently. Adept at training new hires and ensuring compliance with health codes, contributing to a welcoming atmosphere and enhanced guest experiences.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bartender/server

King's Table Personal Chef Catering
01.2020 - Current
  • Crafted innovative cocktail recipes and wine pairings to enhance guest experiences and menu offerings.
  • Help Chef with full set up of kitchen and design event space
  • Serve drinks and all food for event according to clients requests
  • Help prep all food for service for chef, breakdown full venue, clean all dishes and appliances after service, set venue back to its original state before leaving.

Bartender

Frankie's Italian Chophouse
10.2023 - 05.2025
  • Learned drink preparation techniques and cocktail recipes to deliver quality service.
  • Assisted in maintaining cleanliness and organization of bar area during shifts.
  • Engaged with customers to provide excellent service and foster a welcoming atmosphere.
  • Supported inventory management by monitoring stock levels and assisting with replenishment.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Bartender

Hyatt House
04.2021 - 08.2023
  • Contributed to a positive dining experience through attentive service and responsiveness to guest needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Bartender/server

Ilritorno
06.2018 - 01.2021
  • Collaborated with chefs to create drink pairings that complemented menu items effectively.
  • responsible for prepping all syrups, fresh juices, and tonics for our signature cocktails.
  • responsible for cash drawer beginning and end of shift, with running nightly reports
  • restocking all liquor, beer and wine while keeping accurate inventory with proper dates

Manager

Paradise Sweets
03.2018 - 01.2020
  • Mentored junior staff, fostering professional development and enhancing team capabilities.
  • Opened daily, order products as needed, scheduled employees
  • barista, ice cream scooper, serve all patrons accordingly
  • Trained all new employees, ran daily shift reports, bank drops and close communication with owner

Bartender/server

Bodega
05.2016 - 08.2018
  • Provided exceptional customer service by engaging patrons and addressing their needs promptly.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Am Manager

Hilton Garden Inn Hotel
03.2013 - 05.2016
  • Led team to enhance production efficiency and optimize workflows in confectionery operations.
  • Developed training programs to improve staff performance and product quality standards.
  • Implemented cost-control measures, reducing waste while maintaining high-quality output.
  • Trained all new breakfast attendants on our corporate specs daily to meet all hotel standards
  • ran daily inventory, ordered new inventory accordingly, ran all servers reports and dropped cash to hotel.

Education

Master of Arts - Cosmetology

Rudy And Kelly Paul Mitchell Cosmetology
Virginia Beach, VA
06-2013

Old Lyme High
Old Lyme, CT
06-2001

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • New hire training
  • Sales expertise
  • Staff management
  • Health codes compliance
  • ABC standards
  • Safe service compliance
  • Beer and wine recommendations
  • Bar operations management
  • Organized and process oriented, learns quickly and identifies improvment

Certification

Serve Safe and T.I.Ps

Timeline

Bartender

Frankie's Italian Chophouse
10.2023 - 05.2025

Bartender

Hyatt House
04.2021 - 08.2023

Bartender/server

King's Table Personal Chef Catering
01.2020 - Current

Bartender/server

Ilritorno
06.2018 - 01.2021

Manager

Paradise Sweets
03.2018 - 01.2020

Bartender/server

Bodega
05.2016 - 08.2018

Am Manager

Hilton Garden Inn Hotel
03.2013 - 05.2016

Master of Arts - Cosmetology

Rudy And Kelly Paul Mitchell Cosmetology

Old Lyme High

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