Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Hasten

Forney,TX

Summary

Results-oriented Front Desk Supervisor emphasizing streamlined guest check-in processes, impactful communication, and strong leadership with efficient guest check-in processes, effective communication, and leadership. Successfully managed staff schedules and implemented new procedures to boost operational efficiency and guest satisfaction.

Overview

12
12
years of professional experience

Work History

Front Desk Supervisor

TownePlace Suites by Marriott
Forney, Texas
01.2025 - Current
  • Supervised front desk operations and ensured smooth guest check-in processes.
  • Managed staff scheduling to maintain adequate coverage during peak hours.
  • Trained new front desk employees on customer service protocols and systems.
  • Handled guest inquiries and resolved issues with professionalism and efficiency.
  • Coordinated communication between departments to enhance guest experiences.
  • Monitored inventory of front desk supplies and ordered replacements as needed.
  • Implemented new procedures to streamline front desk workflows and improve efficiency.
  • Maintained accurate records of guest interactions and transactions for reference.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Greeted and welcomed guests in a friendly, professional manner.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Resolved customer complaints promptly and efficiently.
  • Processed payments, cashiering duties and credit card transactions accurately.
  • Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Managed guest check-in and check-out procedures, reservations, and payments.
  • Created weekly schedules for front desk staff according to business needs.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Conducted regular performance evaluations of front desk staff members.
  • Participated in meetings with other managers to discuss strategies for increasing profitability.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Developed policies and procedures related to front desk operations.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Tracked inventory of supplies needed for the front desk area.
  • Analyzed data from surveys to identify areas of improvement in the hotel's services.
  • Directed front desk operations with focus on hotel reputation, staff productivity, and operational efficiency.
  • Resolved conflicts between customers or staff members in a professional manner.
  • Coordinated with other departments to ensure smooth operations of the front desk area.
  • Coordinated room assignments, taking into account guest preferences and special requests.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Resolved customer complaints or answered customers' questions.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Recruited, interviewed and selected employees to fill vacant roles.

Legal Clerk

Rains County Attorney
Emory, TX
03.2014 - 08.2025
  • Organized case files and evidence to ensure proper documentation and retrieval.
  • Filed legal documents with appropriate courts in compliance with regulations.
  • Provided administrative support such as answering phones, scheduling meetings, maintaining calendars and coordinating travel arrangements.
  • Assisted attorneys during hearings, mediations, arbitrations and trials as needed.
  • Maintained office supply inventory, ensuring adequate stock levels.
  • Processed incoming and outgoing mail on a daily basis.
  • Performed data entry tasks including entering information into databases or spreadsheets for tracking purposes.
  • Organized and maintained client files and records in accordance with office policies.
  • Greeted visitors upon arrival at the office reception area.
  • Participated in client interviews, observed questioning process and documented information.
  • Handled telephone calls, meeting plans and conference organization requirements.
  • Organized legal documents in company filing systems and databases.

Night Auditor

Springhill Suites By Marriott
Lindale, Texas
05.2023 - 01.2025
  • Managed nightly financial audits and ensured accurate reporting.
  • Reconciled daily transactions and verified guest charges.
  • Assisted guests with inquiries and resolved issues efficiently.
  • Prepared daily activity reports for management review.
  • Monitored front desk operations and provided support to staff.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Greeted arriving guests and checked them in to their rooms.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Received payments from customers via cash or credit cards.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Reported any discrepancies immediately upon discovering them.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Input and confirmed reservations for guests.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Issued room keys and escort instructions to bellhops.

Education

High School Diploma -

Wylie High School
Wylie, TX
05-1984

Skills

  • Guest check-in management
  • Customer complaint resolution
  • Inventory management
  • Property management systems
  • Fosse
  • Quore
  • UKG
  • Hotel Effectiveness
  • Cash handling
  • Staff training and development
  • VIP guest relations
  • Guest check-in and check-out
  • Scheduling and planning
  • Administrative skills

Timeline

Front Desk Supervisor

TownePlace Suites by Marriott
01.2025 - Current

Night Auditor

Springhill Suites By Marriott
05.2023 - 01.2025

Legal Clerk

Rains County Attorney
03.2014 - 08.2025

High School Diploma -

Wylie High School

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