Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Hatcher

Roanoke,VA

Summary

Efficient Rater known for productivity and swift completion of tasks. Specialize in accurate data analysis, comprehensive risk assessment, and effective communication. Excel in time management, problem-solving, and adaptability to rapidly changing environments. Ready to leverage these skills to contribute to team success and ensure precise outcomes.

Mail Clerk with work experience handling letters and packages for busy organization. Demonstrated success in sorting, weighing and distributing mail. Upbeat and enthusiastic with talent for maintaining endurance throughout shifts.

Overview

42
42
years of professional experience

Work History

Customer Retention Unit Manual Rater

Allstate Insurance Co
Roanoke, VA
02.1989 - 02.2021
  • Recommended essential corrective actions based on test results.
  • Identified, isolated, and tracked bugs throughout the testing life cycle.
  • Communicated effectively with clients regarding their ratings needs and expectations.
  • Conducted extensive research on the subject matter to be rated.
  • Identified potential errors or discrepancies in rating data sets.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Processing Mail Clerk

United States Postal Service, USPS
Va Beach, VA
02.1979 - 11.1989
  • Received and processed incoming mail, packages, and other materials.
  • Sold stamps, services and packaging.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Processed money orders, traveler's checks, stamps, and other products sold at the post office counter.
  • Operated mail processing equipment and manually sorted mail.
  • Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.

Education

High School Diploma -

First Colonial High School
Va Beach
06-1974

Skills

  • Manual Rating
  • Data analysis
  • Bug tracking
  • Problem solving
  • Team collaboration
  • Issue resolution
  • Troubleshooting

Mail Processing Clerk


  • Mail sorting
  • Mail processing
  • Customer service
  • Attention to detail
  • Package handling
  • Automated mail processing proficiency

Timeline

Customer Retention Unit Manual Rater

Allstate Insurance Co
02.1989 - 02.2021

Processing Mail Clerk

United States Postal Service, USPS
02.1979 - 11.1989

High School Diploma -

First Colonial High School

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Carolyn Hatcher