Summary
Overview
Work History
Education
Skills
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Carolyn Hess

Saint Paul,MN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Travelers industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Directory Service Representative

Travelers Insurance
11.2015 - Current
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than [Number] customers each day.


Restaurant Supervisor

Asian Express
02.2012 - 11.2015
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
  • Boosted restaurant's reputation by organizing special events that attracted diverse clientele.

Education

GED -

Johnson High School
Saint Paul, MN

Skills

  • Customer support
  • Customer relations
  • Database maintenance
  • Organization
  • Complaint handling
  • Customer relationship management
  • Data entry
  • Active listening
  • Customer service
  • Staff training
  • Payment processing
  • Staff education and training

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Carolyn Hess