Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Carolyn Hester

Customer Service Representative
Pascagoula,Mississippi

Summary

Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.

Overview

22
22
years of professional experience
5
5
years of post-secondary education

Work History

Lead Sales Associate

Dollar General
Moss Point , MS
08.2021 - 10.2022
  • Greeted customers upon their entry into the store
  • Developed positive relations with customers and staff
  • Performed cashier duties, checked in vendors, stocking, rotation and recovery of products
  • Completed closing procedures which included balancing of tills and preparing bank deposits

Office Clerk

All Types Of Remodeling And Repairs
Ocean Springs, MS
12.2013 - 11.2016
  • Handled incoming business and client requests for information.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.

Office Clerk

Carr-Hamilton Specialist
Ocean Springs, MS
01.2018 - 05.2021
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.

Cashier

Walmart
Tell City, IN
08.2017 - 12.2017
  • Maintained a pleasant checkout experience to my customers utilizing general conversation topics
  • Processed customer payments by cash, check, credit, debit and gift cards
  • Stand in store greeter

Check Casher

Dad's Super Pawn East
Pascagoula , MS
11.2011 - 02.2013
  • Provided check cashing services to all persons within the local community
  • Issued money orders and stamps
  • Performed Western Union and Budget Bill Pay services
  • Balancing cash drawer and inventory duties

Bank Teller IV

Hancock Bank
Pascagoula, MS
04.2007 - 08.2010
  • Assisted with daily operations and servicing of ATM
  • Issued travelers checks, money orders and exchange foreign currency
  • Complied with all operational, security and dual control policies

Switchboard Operator

USA Insurance
Gautier, MS
01.2006 - 02.2007
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Documented messages and forwarded to correct individual.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.

Office Clerk

Wayne Lee's Grocery
Pascagoula, MS
01.1997 - 11.2005
  • Cashiered and bagged groceries
  • Issued money orders and stamps
  • Entered store's weekly sales and prepared markdown reports
  • Corrected all price changes and check cashing services

Education

Diploma - General Studies

Pascagoula High School
Pascagoula, MS
09.1986 - 06.1989

Business Management

Mississippi Gulf Coast Community College
Gautier, MS
08.2003 - 05.2005

Skills

POS system knowledge

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Timeline

Lead Sales Associate

Dollar General
08.2021 - 10.2022

Office Clerk

Carr-Hamilton Specialist
01.2018 - 05.2021

Cashier

Walmart
08.2017 - 12.2017

Office Clerk

All Types Of Remodeling And Repairs
12.2013 - 11.2016

Check Casher

Dad's Super Pawn East
11.2011 - 02.2013

Bank Teller IV

Hancock Bank
04.2007 - 08.2010

Switchboard Operator

USA Insurance
01.2006 - 02.2007

Business Management

Mississippi Gulf Coast Community College
08.2003 - 05.2005

Office Clerk

Wayne Lee's Grocery
01.1997 - 11.2005

Diploma - General Studies

Pascagoula High School
09.1986 - 06.1989

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Carolyn HesterCustomer Service Representative