Carolyn Hester
Customer Service Representative
Pascagoula,Mississippi
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Lead Sales Associate
Dollar General
Moss Point , MS
08.2021 - 10.2022
- Greeted customers upon their entry into the store
- Developed positive relations with customers and staff
- Performed cashier duties, checked in vendors, stocking, rotation and recovery of products
- Completed closing procedures which included balancing of tills and preparing bank deposits
Office Clerk
All Types Of Remodeling And Repairs
Ocean Springs, MS
12.2013 - 11.2016
- Handled incoming business and client requests for information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Office Clerk
Carr-Hamilton Specialist
Ocean Springs, MS
01.2018 - 05.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Cashier
Walmart
Tell City, IN
08.2017 - 12.2017
- Maintained a pleasant checkout experience to my customers utilizing general conversation topics
- Processed customer payments by cash, check, credit, debit and gift cards
- Stand in store greeter
Check Casher
Dad's Super Pawn East
Pascagoula , MS
11.2011 - 02.2013
- Provided check cashing services to all persons within the local community
- Issued money orders and stamps
- Performed Western Union and Budget Bill Pay services
- Balancing cash drawer and inventory duties
Bank Teller IV
Hancock Bank
Pascagoula, MS
04.2007 - 08.2010
- Assisted with daily operations and servicing of ATM
- Issued travelers checks, money orders and exchange foreign currency
- Complied with all operational, security and dual control policies
Switchboard Operator
USA Insurance
Gautier, MS
01.2006 - 02.2007
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Documented messages and forwarded to correct individual.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Office Clerk
Wayne Lee's Grocery
Pascagoula, MS
01.1997 - 11.2005
- Cashiered and bagged groceries
- Issued money orders and stamps
- Entered store's weekly sales and prepared markdown reports
- Corrected all price changes and check cashing services
Education
Diploma - General Studies
Pascagoula High School
Pascagoula, MS 09.1986 - 06.1989
Business Management
Mississippi Gulf Coast Community College
Gautier, MS 08.2003 - 05.2005
Skills
POS system knowledge
Efficient sales transactions
Cash Handling
Till counting
Store opening and closing
Timeline
Lead Sales Associate
Dollar General
08.2021 - 10.2022
Office Clerk
Carr-Hamilton Specialist
01.2018 - 05.2021
Cashier
Walmart
08.2017 - 12.2017
Office Clerk
All Types Of Remodeling And Repairs
12.2013 - 11.2016
Check Casher
Dad's Super Pawn East
11.2011 - 02.2013
Bank Teller IV
Hancock Bank
04.2007 - 08.2010
Switchboard Operator
USA Insurance
01.2006 - 02.2007
Business Management
Mississippi Gulf Coast Community College
08.2003 - 05.2005
Office Clerk
Wayne Lee's Grocery
01.1997 - 11.2005
Diploma - General Studies
Pascagoula High School
09.1986 - 06.1989