Carolyn High Jarrett
Chicago,IL
Summary
Dynamic and results-oriented professional with extensive experience at Home Depot, excelling in roles that demand exceptional customer service and administrative expertise. Leveraged Microsoft Excel and effective communication to enhance operational efficiency and customer satisfaction. Proven track record in improving project outcomes and streamlining workflow processes, contributing to increased loyalty and repeat business.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Home Depot
04.2021 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Customer Service Representative
Home Depot
10.2020 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Improved resolution time with effective problem-solving for customer complaints.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Labor Management Coordinator
Home Depot
02.2017 - 09.2020
- Coordinated management activities to ensure seamless operations across departments.
- Improved project outcomes by organizing resources and schedules effectively.
- Facilitated communication between teams, leading to enhanced collaboration.
- Boosted productivity with efficient resource allocation and task prioritization.
- Managed team schedules to maintain alignment with company goals.
- Developed comprehensive documentation for optimizing project execution and reporting.
- Enhanced efficiency by implementing streamlined workflow processes.
- Coordinated event planning for successful company-wide initiatives.
Receiving Coordinator
Home Depot
09.1995 - 03.2020
- Facilitated timely order processing by ensuring accurate logging and tracking of received items in the database.
- Maintained a safe and orderly work environment, conducting regular inspections and addressing potential hazards promptly.
- Collaborated with purchasing department to resolve discrepancies in shipments, ensuring prompt resolution and customer satisfaction.
- Ensured compliance with industry regulations, maintaining proper documentation for all received goods as required.
Education
Associate of Science - Human Resources Management
Rasmussen College
Romeoville, IL09-2017
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Micro Excell
- Microsoft Word
- Administrative support
- Microsoft Excel
- File organization
Accomplishments
Golden Apple Recipient
Employee of the Month
Recognized for employee outstanding work and dedication to the company.
Timeline
Administrative Assistant
Home Depot
04.2021 - 07.2023
Customer Service Representative
Home Depot
10.2020 - 03.2021
Labor Management Coordinator
Home Depot
02.2017 - 09.2020
Receiving Coordinator
Home Depot
09.1995 - 03.2020
Associate of Science - Human Resources Management
Rasmussen College
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