Carolyn Hopper
Executive Account Manager
Vail,Arizona
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
8
8
years of professional experience
Work History
Business Analyst
Grant Street Group
02.2022 - Current
- TaxSys Money Team
- Liaison between government tax clients and the software development team
- Salesforce/ JIRA/ Confluence: Created and maintained resource pages for external and internal customers, monitored and resolved up to 30 support tickets on a weekly basis, and built successful professional relationships with a diverse group of clients
- Learning and Development: Delivered creative executive facilitation for colleagues and executives on various topics (including federal compliance, customer relations, software systems, and professional communications)
Member Services Coordinator
CivicaRX, HYBRID REMOTE
LEHI, UT
09.2020 - 02.2022
- First line contact for pharmacy buyers across the United States
- Process Improvement: Developed strategic initiatives for 13 large hospital systems nationwide to improve member and order efficiency
- Business Development: Account management for 15 healthcare systems (over 300 hospitals and clinics), including the DOD and Veterans Affairs hospitals
- Successfully enrolled two new health systems to the CivicaRX member program, resulting in a $825,000 annual commitment
- Culture Enhancement: Organized biweekly events to recognize team members, encourage collaboration, and enhance inter-departmental relations.
Store Manager
Starbucks, ALEXANDRIA
, VA, UT
09.2018 - 10.2020
- Oversaw a busy drive-through location generating over $600,000 in annual sales
- Full-Cycle Employee Lifecycle: Hired, developed, and retained a team of 43 baristas
- Trained several employees to promote internally: 12 baristas to shift supervisor and three shift supervisors to Store Manager
- Maintained an average monthly employee retention of 84%
- Hybrid Learning and Development: Fostered and maintained an interactive training system combining an online curriculum with real work scenarios
- Designed a collaborative mentor program with senior baristas
- Supported new and veteran baristas with consistent feedback, performance development, and career trajectory interviews.
Military Healthcare Development Specialist
Chamberlain University, REMOTE
05.2014 - 07.2018
- Business Development Expert for military and DOD nurses in the East Coast region
- Business to Business Sales (B2B): Successfully enrolled an average of eight students per month in Chamberlain University’s nursing continuing education programs, resulting in a consistent monthly profit of $8,000 to $10,000
- Executive Facilitation: Coordinated 15-20 education events to deliver updated nursing education details to current and potential students, military officials, and education advocacy specialists
- Business Development: Expertly developed and maintained professional relationships with over 200 education leadership partners including hospitals, military community groups, community colleges, and professional nurse associations to encourage sustained learning principles.
Education
Master of Arts - Adult Education and Innovative Leadership
Western International University
Bachelor of Science - Business Management
University of Phoenix
The Walt Disney Hospitality Experience 6-week course - undefined
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Salesforce, Database Management, social media marketing, Salesforce, Tableau, CRM Software, OneDriveCompetencies: Public Speaking, Professional Communications, Conflict Resolution, Strategic Thinking, Sales, Learning and Curriculum Design, Organization, Professional Development, Retail Operations, Talent Management, Consultative Learning Design, Recruiting, SAAS, LMS, LXP, Content Aggregation
Account servicing
Forecast preparation
Business development and planning
Customer presentations
Relationship building and management
Customer Relations
Account oversight
Lead Generation
Sales proficiency
Territory Management
Sales Strategies
Business Development
Customer rapport
Written and verbal communication
Accomplishments
- Collaborated with team of 27 in the development of Nurses Plus One, Chamberlain University.
- Achieved a 30% increase in new accounts through effectively helping with developing business relations, CivicaRX.
- Resolved product issues through consumer beta testing.
- Achieved 44% profit increase by completing staff development, customer connections, and culture enhancement with accuracy and efficiency, Starbucks.
Timeline
Business Analyst
Grant Street Group
02.2022 - Current
Member Services Coordinator
CivicaRX, HYBRID REMOTE
09.2020 - 02.2022
Store Manager
Starbucks, ALEXANDRIA
09.2018 - 10.2020
Military Healthcare Development Specialist
Chamberlain University, REMOTE
05.2014 - 07.2018
Master of Arts - Adult Education and Innovative Leadership
Western International University
Bachelor of Science - Business Management
University of Phoenix